Lee Speirs

Experienced Customer Service and Sales Operations professional with over 20 years' B2B and B2C experience, including more than four years in EV charging and e-mobility. Strong background in sales pipeline management, customer journey coordination, technical and commercial enquiries, installation support and stakeholder management. Confident communicator with proven ability to manage competing priorities, resolve complex issues, meet SLA requirements and support sales performance.

Proficient in Salesforce, Odoo, DOMO, Microsoft Office, Outlook, Teams, Google Sheets and ticketing systems.

Sales Delivery Coordinator - 50five e-Mobility - London

(2025-05 - 2026-09)

Coordinate residential EV charging installation sales from customer enquiry through to installation completion and final handover, acting as a key link between customers, sales teams, installation partners and internal operations.

• Manage the residential EV charging sales pipeline, ensuring opportunities progress efficiently through each stage of the customer and installation journey.
• Respond to customer enquiries through ticketing systems within agreed SLA timeframes, maintaining clear and professional communication.
• Review electrical surveys, installation documentation and certification to ensure accuracy and readiness for progression.
• Liaise with installation partners to obtain quotations, scopes of work, installation requirements and completion updates.
• Coordinate purchase numbers, invoices, payments and equipment deliveries to support accurate processing and completion.
• Maintain accurate customer and operational records while managing multiple cases, deadlines and service standards simultaneously.

Sales Agent - Shell Recharge Solutions - London

(2022-03 - 2025-05)

Supported Account Managers in developing new EV charging business opportunities and guiding customers through the technical, commercial and installation stages of the sales process.

• Managed prospective customer opportunities across technical and commercial EV charging solutions.
• Worked with Account Managers to progress leads through the sales pipeline and support successful conversion.
• Consistently worked towards and exceeded personal monthly sales targets, identifying upsell opportunities where appropriate.
• Supported customers with product, service and installation enquiries throughout the sales journey.
• Coordinated with third-party installation partners to support efficient, professional and timely delivery.
• Maintained strong working relationships with customers, Account Managers, internal teams and external partners.

Interim Sales Coordinator - Shell Recharge Solutions - London

(2023-06 - 2024-06)

Temporarily assumed additional Sales Coordinator responsibilities alongside core sales duties, supporting pipeline management, reporting and performance monitoring.

• Supported sales pipeline management, target tracking and team performance monitoring.
• Prepared and presented monthly sales performance, targets and projections to Regional Managers.
• Attended monthly regional sales meetings with senior management.
• Provided reporting, administrative support and pipeline visibility to the wider sales team.

Customer Advisor - Affinity Water Ltd - Hatfield

(2005-02 - 2022-02)

Long-term customer service role supporting customers across telephone, email and website channels while working with internal teams to resolve enquiries, escalations and complex issues.

• Provided accurate, professional and customer-focused support across multiple communication channels.
• Investigated customer issues, identified root causes and liaised with Finance, Operations and other departments to resolve cases efficiently.
• Managed escalations, time-critical cases and sensitive customer situations while maintaining professionalism.
• Maintained accurate customer records in line with company procedures and service requirements.
• Coached and supported new Customer Service Representatives with systems, software updates and process improvements.

Estate Agent - Connells Estate Agents - Hemel Hempstead

(2002-01 - 2005-01)

• Listed and maintained property details, verified information and supported accurate advertising across property platforms.
• Assisted clients with documentation, property administration, valuations and consultations.
• Developed new business opportunities through marketing, prospecting and relationship development.

Sales Advisor - Harpers Fitness - Harpenden

(2000-10 - 2002-12)

• Delivered high-quality customer service while consistently working towards and exceeding membership sales and retention targets.
• Managed customer relationships, conducted sales discussions and promoted memberships, services and offers.

BTEC - Sport Science - Oaklands College (2005 - 2007)

ECDL - European Computer Driving Licence - Oaklands College (2005-09)