Sam Norman

A motivated Graphics Coordinator with over 12 years of experience in healthcare and the specialised pharmaceutical industry. I have successfully launched new products, expanded existing products into new markets, and designed innovative packaging solutions. My role also includes implementing advanced Artwork Management Software to streamline processes and enhance efficiency.

Artwork & Graphics Coordinator at Indivior (2018-11 – Present)

Successfully coordinated the end-to-end implementation of a new Artwork Management System (AMS) to support packaging and labelling operations in a highly regulated pharmaceutical environment.

• Cost and time savings through automation and streamlined approval processes, eliminating delays, reducing artwork lead times by 75%.
• Improved quality with a 'Right First Time' approach, minimizing errors and rework, reducing design iterations by 60%.
• Designed and implemented a standardised way of working, ensuring consistency across product lines and simplifying onboarding for new users.
• Mapped and optimised workflows by identifying and removing non-value-adding steps to enhance efficiency to align with lean manufacturing principles.
• Collaborated cross-functionally with Regulatory, Quality, Pharmacovigilance and Supply-Chain teams to ensure system integration and compliance with industry standards.
• Led training for AMS, created bespoke training packages based on User Access and Privileges.
• Led cross-functional meetings to ensure timely and compliant implementation of packaging changes.
• Subject Matter Expert (SME) for both artwork and packaging development processes.
• Owned artwork development for the company's flagship product and multiple new product launches, ensuring regulatory and brand alignment.
• Drove continuous improvement initiatives with Contract Manufacturing/Packing Organisations (CMOs/CPOs) across artwork and packaging.
• Authored and delivered training on Standard Operating Procedures (SOPs) and Work Instructions, supporting GMP compliance.
• Active Environmental Health and Safety (EHS) site member and trained Fire Marshal, contributing to workplace safety and emergency preparedness.

Packaging Technician at Reckitt (2012-06 – 2018-06)

• Developed and Tested Packaging Materials to ensure they meet product protection, regulatory, and sustainability requirements.
• Supported Artwork Design by collaborating with cross-functional teams to implement packaging designs and artwork, ensuring accuracy and compliance with brand standards.
• Performed packaging line trials to validate new formats, ensuring compatibility with production equipment and processes.
• Prepared and managed technical documentation, including specifications, SOPs, and Bills of Materials, in line with GMP and industry regulations.
• Identified and implemented improvements in packaging processes to enhance efficiency, reduce waste, and support cost-saving initiatives.
• Worked closely with multi-disciplinary departments such as Quality, Regulatory, Supply Chain, and Manufacturing to ensure smooth packaging operations and timely product launches.

Level 5 Diploma in Packaging Technology – IM3 (Institute of Materials, Minerals & Mining) (2025-03)