Sam

With hands-on experience in the catering industry, I have developed exceptional customer service skills, attention to detail, and the ability to thrive in fast-paced environments. My volunteering experience has honed my teamwork, communication, and leadership abilities, allowing me to work effectively with diverse groups of people. Eager to contribute to an establishments commitment to quality service, I am confident that my strong interpersonal skills and adaptability make me a valuable addition to the team

Team Member at Pizza Hut (2024-10 – 2025-10)

• Manage 10+ kitchen responsibilities per shift (stock rotation, food preparation, portion control, hygiene checks, and order assembly) in a high-pressure environment serving 300+ customers daily
• Ensure accuracy and consistency by following strict recipes and food safety standards, demonstrating attention to detail
• Build strong communication skills by coordinating with 15+ team members to ensure smooth service
• Strengthen adaptability by switching between multiple roles – from preparing ingredients and managing ovens to handling customer order adjustments and stock shortages. Monitor stock levels and wastage reports, developing awareness of cost control and efficiency

Waiter at Riwaas (2024-04 – 2024-09)

• Provided exceptional customer service to ensure a welcoming and efficient dining experience, catering to a high volume of customers in a fast-paced Indian restaurant
• Handled orders and special requests, ensuring customer satisfaction by maintaining detailed knowledge of menu items and dietary restrictions
• Maintained a clean dining area, ensuring compliance with health and safety
• Collaborated with kitchen staff and management to streamline service during peak hours, minimizing wait times and increasing table turnover
• Resolved customer complaints quickly and professionally, turning potentially negative experiences into positive outcomes, contributing to increased customer retention
• Processed cash and card payments accurately
• Upsold menu items and promoted specials, increasing average customer spending and contributing to the restaurant's revenue

Foodbank Volunteer at UKIM (2023-06)

• Ensured accurate inventory management by sorting and restocking supplies- Reinforcing attention to detail and organisational skills, essential in maintaining restaurant stock levels
• Collaborated with a diverse team to serve hundreds of clients weekly, developing strong communication and teamwork abilities that translate well into a dynamic restaurant environment