Assistant Hospitality Manager
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Experienced hospitality and care professional with 14 years in client-facing leadership, administration, and customer service in high-pressure environments. Known for calm decision-making, compassionate client care, and strong organisational oversight, including team supervision, billing, and accurate record management.
Client care & communication • First point of contact • Payments, invoicing & debt follow-up • Accurate client/patient record management & data entry • Emotional resilience in sensitive situations • Team support & operational administration • Operational support / scheduling • Microsoft Office & booking systems • First aid trained (expired 2025) • Strong interest in animal welfare • Fostering/rescue experience
Bachelor's in Business Administration (International Hospitality Management)
Stenden University, Netherlands, Sep 2005 – Jul 2010.
