Sam Thomas

55 years old and semi-retired looking for flexible work. Currently working for South Wales Police in the Public Service Centre as an Incident Risk and Resolution Officer with 26 years of experience in the police force. Proficient in handling emergency calls (101 and 999), dispatching officers to emergencies, and managing high-volume call environments. Strong multitasking abilities with experience in evaluating inquiries and coordinating responses to various reports effectively.

Incident Risk and Resolution Officer - South Wales Police - Public Service Centre

Dealing with calls for the 101 and 999 emergency calls. Currently deal with up to 1400 calls a day.

• Handle emergency calls (101 and 999)
• Dispatch officers to emergencies and reports of incidents and crimes
• Multitask and evaluate inquiries and responses to deal with various reports effectively

Various Roles - South Wales Police

Worked for the police for the last 26 years