Samantha Pilling

Customer Team Member at Co-op Food (2025-04 – Present)

Providing customer service with focus on de-escalation and emotional regulation in high-pressure situations

• De-escalated interactions with distressed or frustrated customers while maintaining professional boundaries
• Maintained emotional regulation and judgement in high-pressure, unpredictable situations
• Followed safeguarding, confidentiality, and organisational protocols
• Developed awareness of how stress, environment, and time pressure influence behaviour

Administrative Assistant at Lode Group (2023-04 – 2023-10)

Provided administrative and PA support with focus on confidentiality and independent work

• Managed sensitive and confidential information with discretion and professionalism
• Provided PA support to the director, demonstrating organisation and reliability
• Worked independently under minimal supervision

Pharmacy Assistant at Wessex Pharmacy (2021-02 – 2023-03)

Supported patients with health concerns and managed confidential medical information

• Supported patients experiencing health anxiety, distress, or uncertainty
• Communicated medication information clearly within ethical and professional standards
• Handled confidential medical data in line with governance requirements

Barista at Big Dog Bakery (2019-01 – 2021-01)

Provided customer service in fast-paced environment with focus on complaint management

• Managed customer complaints calmly and professionally
• Developed teamwork and communication skills in a fast-paced environment

BSc (Hons) in Psychology – University of Surrey (2023-09 – 2026-06)

BSc in Midwifery – University of Surrey (2022-09 – 2023-06)