Samantha Smith

I am a hard working, honest individual. I am a good timekeeper, always willing to learn new skills. I am friendly, helpful and polite, have a good sense of humour. I am able to work independently in busy environments and also within a team setting.

LEAFLET DISTRIBUTOR - DOR TO DOR Bury - Bury

(2024-11 - 2026-05)

5am Start

• Deliver Company Leaflets with attention to detail on maps provided
• Being the face of the company
• Giving a smile and dealing with customer queries and resolution

PERSONAL CARER

(2019-06)

Caring for Family Members

• Cooking
• Cleaning
• Personal hygiene
• Health and safety
• Medication
• Socialising
• Physio
• Mental health and appointments

CLAIMS ADVISOR - HARRINGTONS ADVISORY

(2015-05 - 2019-06)

• Payment Protection Insurance Reclaim Process
• Working to deadlines and key performances indicators

PROMOTED TO FINANCIAL JUSTICE Sales/Training/Compliance Manager - HARRINGTONS ADVISORY

(2015-05 - 2019-06)

• Training and managing a team of 20
• Creating training plans and procedures
• Implementation to team to record the outcome with 1 to 1 meetings and compliance reports

SYSTEMS MAINTENANCE MANAGER - MOTORWORLD

(2013-02 - 2015-03)

• Controlling 107 stores over the UK
• Administering stock levels, adjustments, faulty products, stock takes
• Processing orders, returns and complaints process
• Customer and branch communication and query resolution

CUSTOMER SERVICE ADVISOR - SIMMS CARMICHAEL

(2012-06 - 2013-02)

• Contacting banks and building societies chasing up queries, resolution and payments for Payment Protection Insurance Reclaim Process

OFFICE JUNIOR/ ORDER CLERK/SALES OFFICE SUPERVISOR/PRICE MAINTENANCE MANAGER - TETROSYL

(1997-01 - 2012-05)

• Data integrity and synchronisation for 5 companies
• Developing and implementing systems and procedures due to quality standards and data protection

COOK - SQUINTING CAT - Tenerife

(1990-06 - 1996-12)

• Preparation and presentation of dishes daily
• Cleanliness, organisation of work stations, health and safety
• Worked closely with local vendors to negotiate food supply contracts

HEAD RECEPTIONIST - GARDEN CITY TIMESHARE - Tenerife

• Welcoming holiday members, queries, payments

MINI MARKET - GARDEN CITY - Tenerife

• Serving customers with multi cultures and different languages
• Stock control, making sandwiches, stacking shelves and cleaning

QCF (NVQ) LEVEL 4 - BUSINESS AND ADMINISTRATION - Bury College (2012)

NVQ LEVEL 3 - BUSINESS AND ADMINISTRATION - Bury College (2011)

NVQ LEVEL 2 - BUSINESS AND ADMINISTRATION - Bury College (2010)

EXCEL TRAINING - Bury College (2003 - 2012)