Samarth Rastogi

Salesforce Developer and Technical Lead with 16 years in enterprise software, including 8 years focused on the Salesforce platform. My background spans Salesforce development, ITSM service delivery, and enterprise integrations — which means I think about CRM, ERP, and ITSM as a connected system, not separate specialisms.

My approach is methodical: understand the situation properly before building anything. I'm regularly the person colleagues bring in when something complex needs a careful second opinion. Technically strong across Apex, LWC, Flows, and REST/API integrations, with a broader background in JavaScript, SQL, OOP design patterns, and MuleSoft middleware that informs how I design and connect platforms today.

Salesforce Developer - The Access Group - London, UK

(2022-07)

• Day-to-day work is mostly Apex, LWC, SOQL, and Flows across Sales, Service, and Experience Cloud — supporting 4,500+ Salesforce users and 62,000+ community users. I lean declarative where it makes sense and drop into code when it doesn't.
• Overhauled several automation processes that had accumulated technical debt, reducing manual effort by ~30% and cutting related support tickets noticeably.
• Built and maintained 99.9% Salesforce uptime — I pick up production issues quickly and tend to flag problems before they escalate.
• Set up CI/CD pipelines using Gearset and GitHub, cutting release cycle time by around 40%. Deployments went from stressful to routine.
• Coordinated with external dev teams on integrations across 5+ platforms — getting different organisations to agree on contracts and timelines is its own skill.
• Mentored junior team members on Salesforce best practices and helped onboard new developers into the org, reducing ramp-up time across the team.
• Maintain SQL and API integrations across five-plus systems — some internal, some vendor platforms. The actual code is the easy bit; keeping it monitored and documented so the next person isn't lost is the harder habit to build.

Salesforce Consultant / Service Delivery Lead - Coforge UK Limited

(2018-01 - 2022-07)

• Delivered Salesforce solutions across 10+ client projects — Apex, triggers, Visualforce, Lightning — each org different, which meant getting up to speed fast and adapting quickly.
• Configured 30+ custom objects, workflows, validation rules, and approval processes across multiple client orgs. Getting the declarative layer right is what stops things breaking once users are in the system.
• Built dashboards and reports for 200+ stakeholders. The challenge is usually not the Salesforce part — it's figuring out what question someone actually needs answered.
• Handled roles, profiles, and sharing rules across enterprise orgs. Salesforce security gets complicated fast at scale, especially when org structures change.
• Ran data migrations across several projects, largest involving 1M+ records with zero data loss — which requires a lot of unglamorous validation work upfront.
• Managed deployments via Change Sets and ANT across dev, UAT, and prod. Environment management is where a lot of projects quietly go wrong.
• Provided end-user support and training that improved user satisfaction scores by 20%, staying close to how the platform was actually being used day to day.

EXT JS, .NET & MuleSoft Integrations - Channel 4

• Developed and extended enterprise web modules for Channel 4 using EXT JS and MVC patterns — building performant, reusable UI components for internal business applications.
• Built and maintained .NET-based integrations, connecting Channel 4's internal systems via REST APIs and applying OOP design principles to ensure maintainability across a complex application landscape.
• Delivered MuleSoft middleware integrations to orchestrate data flows between Channel 4's platforms — handling transformation, routing, and error management across the integration layer.
• Worked closely with technical and business stakeholders at Channel 4 to scope, design, and deliver integration solutions aligned to their operational requirements.

ITSM Service Delivery (ServiceNow) - Ofcom

• Managed an offshore BAU development team, overseeing the delivery of change requests and service requests for Ofcom — one of the UK's leading public sector regulators.
• Operated within a full ITSM framework using ServiceNow — working across the complete ticket lifecycle including Service Requests (SR), Incidents (INC), Problems (PRB), and Change Requests (CR).
• Attended and contributed to Change Advisory Board (CAB) and Problem Board discussions — presenting technical risk, change justification, and rollback plans to governance stakeholders.
• Built service dashboards and reports for managers, the delivery team, and end users — translating operational data into three distinct views tailored to different audience needs.
• Maintained service continuity and SLA compliance across the managed service engagement, coordinating closely with Ofcom stakeholders and internal delivery teams.

Senior Software Engineer - Coforge Limited

(2014-01 - 2018-01)

• Built reusable JavaScript libraries used across 8+ enterprise projects, reducing development time by ~20% through shared components and consistent patterns. Applied OOP design principles — inheritance, abstraction, and composition — to ensure maintainability at scale.
• Extended enterprise web modules in EXT JS using MVC patterns for 1,000+ end-users. Lots of the work was performance and usability, where small improvements add up.
• Connected applications through REST APIs and MuleSoft middleware. Middleware integration is one of those areas where the docs rarely match reality, so experience counts.
• Optimised SQL queries and stored procedures in Oracle, improving query performance by 35% for high-frequency reporting and data retrieval.

Software Engineer - VRVirtual.com Pvt. Ltd

(2010-02 - 2014-01)

• Early career work across client-facing web apps using JavaScript, jQuery, SQL Server, and MVC — delivered 10+ projects on time.
• Enhanced CRM web apps with Microsoft technologies, improving user engagement and retention by ~15%.
• Worked directly with stakeholders to scope and deliver projects, learning fast how to ask the right questions rather than just building what was written down.
• Wrote technical design docs for the team. Good documentation is the thing you're grateful for six months later.

Bachelor's Degree - Information Technology - Amravati University