Samia Zafar
Customer Service Representative
Talent
Newcastle upon TyneMember since June 2, 2026
Excellent verbal and written communicationStrong interpersonal and relationship building skillsProblem-solving and conflict resolutionCustomer-focused mindset and professionalismAbility to handle complaints and difficult situations calmlyTime management and multitasking abilitiesAbility to work under pressure and meet deadlinesAdaptability and willingness to learn new systems and processes
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Excellent verbal and written communicationStrong interpersonal and relationship building skillsProblem-solving and conflict resolutionCustomer-focused mindset and professionalismAbility to handle complaints and difficult situations calmly
About
Dedicated and customer-focused Customer Service Representative with experience providing excellent support, resolving customer inquiries, and maintaining high levels of customer satisfaction. Skilled in communication, problem-solving, and handling customer concerns in a professional and efficient manner. Committed to delivering positive customer experiences while contributing to team and business goals.
Experience
Client Support Associate at Platinum Digital Services (2023-09 – 2025-12)
- Provided professional support to clients via phone, email, and live chat, ensuring a high level of customer satisfaction.
- Responded promptly to client inquiries and resolved issues efficiently in line with company policies and service standards.
- Built and maintained positive relationships with clients by delivering excellent customer service and ongoing support.
- Managed customer accounts, updated records, and maintained accurate client information in internal systems.
- Escalated complex issues to relevant departments and followed up to ensure timely resolution.
- Assisted clients with product and service information, troubleshooting, and account-related queries.
- Handled customer complaints professionally, identifying appropriate solutions to achieve positive outcomes.
- Collaborated with internal teams to improve service delivery and enhance the overall client experience.
- Monitored and tracked client interactions, ensuring all communications were accurately documented.
- Consistently met performance targets, service level agreements (SLAs), and quality standards.
Education
Bachelors of Science in Dietetics and Nutritional Sciences – University of Lahore (2018-09 – 2023-06)
MPhil in Human Nutrition and Dietetics – University of Lahore (2023-09 – 2025-10)
Skills
Customer Service Representative
