Samiul Zimmadar

Detail-focused Assessment System Administrator with experience managing digital assessment systems, maintaining accurate exam data, and supporting quality assurance processes. Proven ability to handle customer queries, coordinate stakeholders, and ensure compliance with regulatory and organisational requirements. Experienced in working with bespoke systems, managing data accuracy, supporting SOPs, and contributing to continuous improvement initiatives.

A highly organised and adaptable team player, confident working to tight deadlines in fast-paced environments.

Administrator - NHS-West Midlands

(2023-12)

• Manage high volumes of data within digital systems, ensuring accuracy, completeness, and compliance with organisational standards
• Support day-to-day system operations, maintaining data integrity and resolving discrepancies
• Carry out data quality checks to ensure records meet required standards and compliance criteria
• Generate regular reports using Excel to monitor performance, identify trends, and support decision-making
• Act as a key point of contact for internal and external stakeholders, handling queries and providing system support
• Work to strict deadlines, prioritising workloads to ensure all tasks are completed within required timeframes
• Contribute to process improvements to enhance efficiency, data accuracy, and system performance

Client Support Administrator - NOW: Pensions - Remote

(2022-06 - 2023-06)

• Maintained and updated customer data across internal systems, ensuring high levels of accuracy and compliance
• Handled customer queries via phone and email, resolving issues efficiently and professionally
• Processed documentation and case updates in line with procedural and regulatory requirements
• Liaised with cross-functional teams to ensure timely completion of requests
• Identified recurring issues and contributed to process improvements

Administrative Support - NHS Healthcare Support Workers - Birmingham

(2020-08 - 2022-03)

• Maintained accurate records and supported system updates in line with organisational procedures
• Coordinated administrative processes including scheduling and onboarding
• Logged, monitored, and escalated issues in line with compliance requirements
• Supported teams with documentation and operational processes

BSc - Health and Life Science - Coventry University (2012-09 - 2013-07)

A-Level or equivalent - Sport Science, Sociology & Media Studies - Birmingham Metropolitan College (2009-09 - 2012-06)

GCSE or equivalent - English, Maths, Science, Business, Sport & Music - Washwood Heath Technology College (2004-09 - 2009-06)