Sampson Yeboah

A highly motivated and hardworking person, achieving a Distinction in a Level 2 Diploma in Sports, Exercise and Fitness, and MMP in sports and Exercise Science degree, studied at Berkshire College of Agriculture located in Maidenhead. Possessing confidence and strong communication skills developed through coaching experience, I am eager to apply my confidence in customer service settings.

Customer Experience Assistant at STM Elisabeth Line (2025-08-31 – Present)

• Delivered excellent customer service by assisting passengers with ticket purchases, travel information, and navigating the station
• Provided clear guidance during service disruptions, including platform changes, delays, and alternative travel options
• Made public announcements and communicated live updates to ensure passengers received accurate, timely information
• Collaborated with control teams and colleagues to maintain smooth station operations and consistent passenger information
• Ensured stations remained safe, clean, and welcoming, reporting hazards and following safety procedures
• Adapted to rotating shifts, including early mornings, evenings, weekends, and public holidays, meeting operational needs
• Assisted hundreds of passengers daily, maintaining positive customer experiences even during service disruptions
• Recognised for professionalism, approachability, and problem-solving in challenging situations
• Helped improve passenger flow and satisfaction through proactive guidance and clear communication

Customer service Assistant at Adecco Agency (2025-05-12 – 2025-07)

• Delivering exceptional, friendly, and professional service to members, visitors, and VIPs
• Handling ticket/badge sales at the Enclosure Collections desks or selling official event merchandise
• Answering visitor enquiries, assisting with directions, and resolving, or escalating, any issues
• Maintaining a clean, organized, and safe environment in assigned work areas
• Monitor platforms and public areas to ensure passenger safety and crowd control, especially during busy period

Morning Cleaning Assistant at Cleaning company (2026-07-14 – Present)

Working under a cleaning company over the weekend. Morning cleaning for The shurlock inn.

• Cleaning duties which including, vacuuming, dusting and cleaning, wiping surface areas and making sure all areas are neat and tidy
• Carry out any reasonable work instruction to the standard required
• To carry out regular and thorough treatments/inspections so as to maintain such conditions
• Dust control/vacuum and mop floors & Buff/Polish floors where needed
• Empty and reline waste bins & dispose of rubbish

Temporary morning cleaner at NEXT store (2026-09-09 – 2026-09-23)

• Sweeping, vacuuming, mopping and cleaning the whole store as well as maintaining it tidy
• Cleaning the changing rooms, stock room, toilets, offices and staff room

Coaching Experience

Coached both in and out of college with all sorts of people from as young as nine to as mature as 35. Worked with local football clubs and partook in coaching sessions with the local football men's team. This has helped develop confidence and improved adaptability skills when facing different sorts of issues.

Both courses done in college includes lots of coaching, coaching different sort of people such as peers in class as well as different college groups such as the level 1, 2 and 3 students, this has developed adaptability skills, improved confidence and ability to speak clearly with new people. Also partake in lots of different team sports such as football, basketball and rugby giving needed experience working within a team as well as help to work at a fast pace without getting fatigued in peak hours.

GCSE – Bulmershe secondary school (2023)

Level 2 Diploma in Sports, Exercise and Fitness – Berkshire College of Agriculture (2023 – 2024)

Level 3 in Sports and Exercise Science MMP – Berkshire College of Agriculture (2024 – 2026)