Samuel Donkoh

Master of business Administration (Finance) graduate with 7 years of experience in retail banking, specializing in transaction processing, customer service, and financial operations. Strong background in cash handling, reconciliation, and client relationship management. Currently pursuing Master of research in Leadership and Management in the UK (University of Derby).

Teller at Agricultural Development Bank (2019-01 – Present)

• Process daily financial transactions including deposits, withdrawals, and transfers with high accuracy
• Maintain and balance general ledger accounts, resolving discrepancies efficiently
• Deliver excellent customer service, improving client satisfaction and retention
• Identify customer needs and cross-sell financial products, contributing to revenue growth
• Credit Officer: Evaluated and processed loan applications, ensuring compliance and risk control
• Branch IT Support: Provided technical support, reducing system downtime and improving efficiency
• Customer Service Support: Resolved customer inquiries and complaints promptly and professionally

National Service Personnel at Agricultural Development Bank (2017-01 – 2018-12)

• Assisted customers with account inquiries and financial services
• Reduced complaint resolution time through efficient service delivery
• Promoted banking products to increase customer engagement

MRes in Leadership and Management – University of Derby

Master of Business Administration (MBA) in Finance – Kwame Nkrumah University of Science and Technology (KNUST) (2020-01 – 2023-12)

Bachelor of Business Administration in Accounting – University of Education, Winneba