Samuel Jake Stead

I am a hardworking retail worker who has 7 years' experience of providing excellent service to customers whilst working well as part of a team in a large busy shop. My credentials include being relied on for exceeding company targets set for me such as getting far beyond the number of good customer responses for my service on the tills and shop floor.

Shop floor assistant - SMYTHS TOYS SUPERSTORES - Bradford

(2025-08 - 2025-11)

• Unloaded large deliveries of stock out onto the shop floor whilst adhering to strict health and safety requirements to keep customers and colleagues safe.
• Kept the store tidy by sweeping the shop floor and changing bins regularly, facing up the aisles constantly to keep large store well presentable for customers.
• Used store equipment correctly to pick up click and collect orders, checking tickets are priced correctly, whilst providing excellent customer service when approached by customers for help.
• Served customers on the till at extremely busy periods taking payment via different forms of payment.

Retail assistant/Cashier - WILKO - Birstall Retail Park

(2016-10 - 2023-10)

• Receive customer payments via cash, credit card, gift cards, vouchers and other forms of payment after greeting them in a polite and friendly manner.
• I also deal with lottery, customer returns and pick up customer orders, logging these into the company system and safely keeping signed receipts and paperwork stored safely and organized.
• I clear baskets and rubbish away, clean the till area, sweep floor, and face up aisles, ensuring the store is always well presented and tidy for customers and colleagues. I always carry out the necessary legal and safety paperwork to a high standard and on time helping the business adhere to rules and regulations.
• I communicate well in person or over the phone with customer queries. I help customers with any difficulties with their shopping and provide solutions to those problems due to my product and company knowledge.

GCSEs - WOODKIRK ACADEMY (2005 - 2013)

Bachelor of Divinity - Divinity - UNIVERSITY OF LONDON (Present)