Samuel Ngugi
Employment Gap
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About
Dedicated and proactive individual with a strong passion for customer service. Possesses excellent communication and interpersonal skills, honed through various networking and volunteer experiences. Adept at problem-solving and committed to providing exceptional service to ensure customer satisfaction.
Enjoys engaging in DIY maintenance projects, gaming, and exploring music, which contribute to a well-rounded and adaptable personality. Eager to leverage these skills and interests to contribute positively to a customer service team.
Experience
Employment Gap
(2022-01 - 2024-01)
Whilst searching for employment
- Engaged in online courses and workshops to enhance skills in Customer Service
- Attended industry events, seminars, and webinars to build professional connections and stay updated with industry trends
- Conducted thorough research on job market trends, company profiles, and potential career opportunities
- Prepared and tailored resumes and cover letters for various job applications, ensuring alignment with job requirements
- Participated in mock interviews and sought feedback to improve interview skills and confidence
- Undertook freelance projects or volunteer work to gain practical experience and contribute to the community
Education
Customer Service - Adult Education (2024-01)
BTEC Diploma - Finance - Nuneaton College (2021-01 - 2022-12)
BTEC Diploma - Esports - Nuneaton College (2021-01 - 2022-12)
BTEC Diploma - Applied Science - Nuneaton College (2021-01 - 2022-12)
BTEC Diploma - Graphic Design - Nuneaton College (2021-01 - 2022-12)
GCSEs - Cardinal Wiseman School (2016-01 - 2021-12)
