Shamanta Haque

Maternity

Employment gap

(2022-12 - 2026-08)

Maternity

Shift manager - Tesco - Manchester

(2021-08 - 2022-12)

• Supervised daily operations to maintain high service standards and ensure timely issue resolution during shift hours.
• Coordinated staff assignments and breaks to optimize productivity and maintain consistent workflow.
• Monitored compliance with safety regulations to reduce workplace incidents and uphold regulatory standards.
• Managed inventory levels and replenishment processes to prevent stock shortages and support uninterrupted service.
• Facilitated communication between departments to improve team alignment and enhance overall operational efficiency.
• Led daily store operations to optimize staff performance, ensure compliance with health and safety standards, and achieve sales targets, resulting in improved customer satisfaction and operational efficiency.

Italian language tutor - Tutorful

(2019-08 - 2022-12)

• Develop tailored lesson plans that improve learner comprehension and engagement with Italian language fundamentals.
• Facilitate conversational practice sessions to enhance speaking confidence and fluency in real-world scenarios.
• Evaluate student progress regularly to adjust instructional methods and ensure consistent language acquisition.
• Incorporate cultural context into lessons to deepen understanding and appreciation of Italian traditions and expressions.
• Provide constructive feedback that refines pronunciation and grammar accuracy, supporting overall language proficiency.

Customer Assistant - Tesco - Chorlton, Manchester

(2017-11 - 2021-08)

• Processed customer transactions accurately to ensure smooth checkout experiences and maintain operational efficiency.
• Resolved product returns and exchanges in compliance with store policies to uphold customer satisfaction and trust.
• Maintained visual merchandising standards to enhance store appearance and attract customer engagement.
• Collaborated with team members to restock inventory promptly, ensuring product availability and minimizing stockouts.
• Monitored safety protocols on the sales floor to reduce hazards and promote a secure shopping environment.

Laundry assistant - Bandbox - Manchester

(2019-02 - 2019-09)

• Processed and sorted laundry items efficiently to maintain workflow and ensure timely availability of clean linens for daily operations.
• Inspected garments for stains and damages, guaranteeing high-quality output and adherence to hygiene standards.
• Operated washing and drying machines safely to optimize equipment performance and minimize operational downtime.
• Collaborated with team members to streamline laundry procedures, improving overall productivity and reducing turnaround time.
• Maintained cleanliness and organization of the laundry area to uphold workplace safety and regulatory compliance.

Customer adviser - Royal Bank of Scotland - Manchester

(2018-05 - 2018-05)

A week of work experience in two of the main branches in Manchester. I worked in many departments such as:

• HR
• Finance
• Customer Service etc...

Cashier - Burger King - The Trafford Centre, Manchester

(2016-06 - 2017-12)

• Take payments and tender change
• Take and pack orders for customers
• Clean and organise food areas
• Help with basic food preparation

Waitress - Jasmine Restaurant - Chorlton, Manchester

(2017-03 - 2017-03)

• Taking orders
• Serving food
• Cleaning
• Delivered prompt and attentive table service at Jasmine Restaurant, efficiently managing multiple orders to enhance customer satisfaction and increase repeat patronage.

BA (Hons) - International Business with Japanese - Manchester Metropolitan University (2016-09 - 2018-06)

BTEC Extended Diploma - Business with Law - The Manchester College (2011-09 - 2015-10)

College diploma - Law and economics - A. Martini (2015 - 2015)