Samuel Penfold

A highly motivated and detail-oriented individual with experience in customer service where customer queries were handled with a positive attitude, administrative support including processing invoices and balancing weekly takings, and retail operations such as stock management and stock distribution. I am reliable, eager to learn with high attention to detail and committed to contributing effectively within a team environment using strong communication and teamwork skills. Strong timekeeping and interpersonal skills developed through both voluntary and paid roles.

Voluntary Assistant - Lily's Kitchen - Ashford

(2025-04)

In this role, I balance daily takings, process invoices, and support front-of-house operations. I manage customer orders, help enhance the dining experience, maintain cleanliness, and assist the kitchen team where required.

Retail Assistant - Iceland's - Ashford

(2021-11 - 2022-01)

I operated tills and handled a high volume of card and cash transactions accurately. I also assisted with stock processing and distribution, supported customers with general enquiries, and contributed to a friendly store environment. This role strengthened my confidence and communication skills.

I also became experienced during this time in dealing with difficult customers and difficult situations which I overcame with a calm and positive attitude which strengthened my communications skills further.

Level 2 Diploma - Accounting - Ashford College (2021 - 2023)

BTEC Level 2 First Extended Certificate - Business - Ashford College (2021 - 2023)

Level 1 Diploma - Business Studies and Travel & Tourism - The North School Sixth Form (2020 - 2021)

GCSE - General Education - The North School (2015 - 2020)