Joshua Downes

Cleaning, repairing and restoring donations. Organising the stock room. Stacking shelves and pricing donations.

Voluntary Customer Assistant - Hethersett Charity shop - Hethersett

(2025-01)

• Cleaning, repairing and restoring donations.
• Organising the stock room.
• Stacking shelves and pricing donations.
• Managing the cashier and taking donations.
• Setting up window displays.
• Assisting customers.

Bartender/Barista - Park Farm Hotel - Hethersett

(2022-09 - 2023-03)

Part time Bar staff

• Preparing and making hot and cold beverages for customers.
• Restocking the Bar fridge.
• Setting tables for lunch and dinner hours & clearing tables.
• Running drink orders up to hotel rooms.
• Cash handling, Customer service and Problem solving.

Front of House staff - Norwich Puppet Theatre - Norwich

(2021-11 - 2022-03)

Theatre Duties

• Serving food and drinks to Customers, staff, patrons and clients.
• Running the gift shop and bar when open to the public.
• Restocking the bar and shop when low on stock.
• Taking part in the Cash & Carry runs
• Ushering people to their seats when shows are due to take place.
• Helping people with mobility problems to ensure they get the best and most comfortable experience with the shows.
• Answering phone calls when Bookings are open and Reorganising & Redecorating backstage rooms when necessary.
• Managing Social Media accounts.
• Rigging lights and building set pieces on the stage between shows.
• Clearing the stage after shows.

Voluntary Youth worker - Hingham Youth cafe and Hethersett youth club - Hingham/Hethersett

(2019-01)

Youth Centre Duties

• Equipment checks (including risk assessment)
• Administrative tasks
• Engaging with teens, delivering informal education advice and engaging in safe, creative activities.
• Teaching filmmaking and Musical skills to children ages 12-16.
• Teaching health and safety/positive mental wellbeing skills during the height of the covid 19 pandemic.

Filing Assistant - Face To Face Finance - Cringleford

(2018-12 - 2018-12)

Finance Office

• Filing Documents.
• Making drinks.
• Scanning Documents.
• Stamping Letters.
• Tidying the kitchen.

Customer Assistant - Jarrolds Department store - Norwich

(2018-09 - 2018-12)

Toy Department Christmas temp. Work Experience Placement as part of the Prince's Trust Programme.

• Stock check.
• Customer service duties.
• Managing the Cashier.
• Setting up front window displays.
• Cleaning shop floor decorations.

Unpaid Intern - Studio Spark Graphic Design House

(2017-01 - 2017-12)

• Office work and answering phones.
• Running for designers.

Work Experience - La Tusca Pizzeria

(2015-01 - 2015-12)

Restaurant

• Making and preparing pizzas and side dishes in a busy restaurant.
• Kitchen duties such as cleaning and waiting
• Taking customer orders and preparing their bills.

Level 2 - Creative Media - City College Norwich (2017-09 - 2018-07)

Level 2 - Production Arts - City College Norwich (2016-09 - 2017-07)

Level 2 - Skills Through Music - Access Creative College (2015-09 - 2016-07)

Level 2 - Functional Skills Maths - Access Creative College (2015-09 - 2016-07)

Level 2 - Functional Skills English - Access Creative College (2015-09 - 2016-07)

National Citizenship Service - OPEN Norwich

GCSE - ICT, Religious Studies, English Literature, English Language, BTEC Science - Hethersett Academy (2010-09 - 2015-07)

Level 2 - Customer Service - Jarrolds (2018-09 - 2018-12)

Level 2 - Conflict Management - Jarrolds (2018-09 - 2018-12)