Samuele Campolo

Support the managing team in the running of a high-volume and fast-paced coffee house on a day-to-day basis. Opening and closing procedures. Leading and supporting the team to deliver an excellent guest experience while reflecting high hospitality standards and key points of service (frameworks) Actively support a busy front-of-house team and engage and communicate effectively with an equally busy back-of-house team

Supervisor FOH - Trading Post Coffee Roasters Ltd - 18 Cliffe High St, Lewes BN7 2AH

(2025-10 - 2026-03)

• Support the managing team in the running of a high-volume and fast-paced coffee house on a day-to-day basis. Opening and closing procedures.
• Leading and supporting the team to deliver an excellent guest experience while reflecting high hospitality standards and key points of service (frameworks)
• Actively support a busy front-of-house team and engage and communicate effectively with an equally busy back-of-house team
• Support in the development of front-of-house team members and deliver training where required
• Be the face of positivity and motivate all team members to deliver their best selves at all times
• Contributing to the development of new ideas and insights aimed to improve the efficiency of the front-of-house organisation

Team Leader - Pret A Manger - Queens Road, Brighton BN1 3XP

(2024-08 - 2025-10)

• Leading team and baristas to maintain high service standards in a fast-paced environment.
• Conducting regular security checks and ensure compliance with operational procedures.
• Managing inventory, restock items, and ensure store presentation is consistently maintained.
• Recognized multiple times by mystery shoppers, receiving a £200 bonus for exceptional service.

Team Member - Crêpeaffaire - 35 East St, Brighton BN1 1HL

(2023-09 - 2024-09)

• Delivered outstanding customer service by greeting and assisting customers promptly.
• Coordinated online orders while managing front-of-house operations and team collaboration.
• Prepared food and beverages to high standards, maintaining hygiene and quality controls.

Shift Leader - Caffè Nero - Royal Victoria Place, Tunbridge Wells TN1 2SS

(2021-11 - 2022-04)

• Directed team activities during peak hours to ensure operational flow and service quality.
• Trained and onboarded new staff members, providing feedback for performance improvement.
• Maintained cleanliness and safety standards across all areas of the café.

Store Supervisor - Trespass - Royal Victoria Place, Tunbridge Wells TN1 2SR

(2019-12 - 2020-12)

• Opened and closed store, managing cashing-up and daily banking procedures.
• Delivered team coaching and performance feedback in line with company policies.
• Ensured full compliance with legal and safety regulations.

Diploma - Travel and Tourism level 2 BTEC - West Kent College (2013-09 - 2014-06)

Functional Skills - Maths level 2 - West Kent College (2013-09 - 2014-06)