Sandeep Bains

Motivated and adaptable professional with a BA (Hons) in Business Management and extensive experience in customer service, business ownership, team supervision, advocacy, administration and community engagement. Experienced in leading teams, managing a successful small business, building an online community of over 47,000 followers, organising campaigns and communicating effectively with a wide range of people. Strong understanding of SEND through advocacy and community work, with excellent communication, organisation and leadership skills.

TikTok Content Creator & SEND Advocate (2022-01 – 2026-12)

• Built an online community of over 47,000 followers, raising awareness of hidden disabilities and sharing experiences around autism and SEND.
• Created regular content designed to educate, inform and engage a large audience.
• Communicated complex and sensitive issues clearly to a wide range of people.
• Volunteered with SEND Reform, supporting campaigns focused on improving education and support for children with disabilities.
• Helped plan and organise peaceful protests and campaign activity.
• Participated in a parliamentary drop-in session, speaking with MPs and raising awareness of children with disabilities who were out of education and the challenges caused by a lack of funding.
• Worked collaboratively with campaigners and families to raise awareness and encourage positive change.

Owner & Manager at Made In Chunky (2017-01 – 2021-12)

• Founded and successfully managed an independent handmade business.
• Managed the full customer journey, from enquiries and order processing through to packing and dispatch.
• Sourced and ordered materials and maintained appropriate stock levels.
• Managed social media marketing through Instagram and Facebook.
• Managed customer enquiries and resolved issues professionally.
• Organised orders, payments, stock and deliveries.
• Managed the day-to-day running of the business independently and built a successful customer base.

Beauty Therapist & Receptionist at The Beauty Wardrobe (2014-01 – 2017-12)

• Provided professional and welcoming customer service to clients.
• Managed reception duties, customer enquiries and appointment bookings.
• Maintained a professional and organised reception environment.
• Provided beauty treatments and built positive relationships with clients.
• Managed multiple responsibilities while maintaining a high standard of service.

Front of House at Black House Bar & Grill (2010-01 – 2014-12)

• Provided high-quality customer service within a high-end restaurant environment.
• Managed an allocated section independently during busy service periods.
• Took customer orders and ensured customer needs were met throughout their visit.
• Worked effectively under pressure while maintaining a professional and friendly approach.
• Communicated closely with colleagues and handled customer concerns appropriately.

Bar Tender at Jake's Bar (2009-01 – 2010-12)

• Provided friendly and efficient customer service in a busy bar environment.
• Handled customer orders and payments accurately.
• Worked effectively as part of a team during busy services.

Bar Supervisor at Superna (2008-01 – 2009-12)

• Supervised a team of staff responsible for VIP table service.
• Managed and coordinated staff members during busy evening services.
• Allocated responsibilities and ensured bottles and drinks were delivered efficiently to VIP tables.
• Maintained high standards of customer service while supporting the team on the floor.

Bar Supervisor at Oracle (2006-01 – 2008-12)

• Supervised a team of five staff members responsible for VIP table service.
• Managed the team during busy services, allocating responsibilities and coordinating bottle service.
• Ensured VIP customers received a professional, efficient and high-quality service.
• Supported staff, dealt with issues as they arose and maintained smooth service.

BA Business Management in Business Management (2014-01 – 2017-12)

Access to Higher Education Diploma in Law (2005-01 – 2005-12)

GCSEs