Sandra Sapiano

I am a highly motivated and confident multi-tasker, and at present a Team Leader in my current role within the NHS, of a team of 10 staff, which includes training and assisting current and new recruits on administrative procedures, chaperoning, company policies and standards of performance. With over 14 years' experience in the NHS, in varied roles including recruitment of new recruits and placements of professional staff at all levels. I enjoy helping people become the best they can be in their pursuit within their placement of employment.

I have developed in many areas during this time including: recruitment drive, planning, diary management, communication skills, problem-solving, and data entry, excellent customer/patient focussed service. I am a friendly and confident person who excels in delivering administrative support and great customer care. I am interested in finding a new role which will allow me to utilise my current skills and develop new ones within a company that offers growth and positivity.

During my time employed at NELFT I organised numerous, various public events, from start to finish, including catering, entertainment, sourced venues, and audio-visual equipment, all to help raise awareness for worthy causes, such as Dementia Awareness. These events were highly successful and even were mentioned in the local press, and the local Mayor often attended. Examples of the types of events included tea parties and sports days.

Team Leader – Community Ultrasound - Lakeside Medical Diagnostics Ltd

(2017-01)

• Training and assisting new recruits on administrative procedures, chaperoning, company policies and standards of performance.
• Interacting with patients daily via face to face, phone and email to address any concerns, resolve complaints, provide information and designate to the appropriate members of staff.
• Interviewing and recruitment of new staff.
• Processing GP referrals for Community Ultrasound.
• Responsible key holder for the premises.
• Work closely with sonographers and GP's to deliver the best patient care possible.
• Diary management of sonographers, and overseeing appointment scheduling for patients daily.
• Daily use of Microsoft Office applications including Microsoft Word, Excel and PowerPoint.
• Sending reports of scans to GP surgeries on a daily basis.
• Managing the team email box and distributing emails to the correct staff member.
• Attending monthly meetings to discuss targets, waiting list times, and any areas of concern with the referral processes.
• Daily monitoring of appointment system, reports of patient information by providing strong attention to detail to prevent scheduling errors.
• Maintaining patient confidentiality in a safe, professional manner.

NHS Membership Support Officer/Communications Assistant / Event Planner - North East London Foundation Trust

(2011-07 - 2017-05)

On joining the Membership Office, my role was very much target driven and consisted of:

• Recruitment of new members to the Trust through outreach campaigns.
• During my time, I recruited over a thousand new members for the NELFT Membership Trust
• Met all of my monthly targets, and on time.
• Targets were achieved on a face-to-face basis, at various hospitals, shopping centres, and in colleges.
• Introduced various incentives schemes to encourage the public to join.
• Contacting possible candidates via telephone.
• Management of upkeep of Membership office.
• Resolving day to day queries independently, in a polite and professional manner.
• Acting as the membership office first point of contact.
• Maintaining the membership database.
• Engaging with members on a daily basis.
• Assisting in projecting planning.
• Organising and taking part in membership meetings and events.
• Leading on and /or implementing recruitment campaigns.
• Administrative Support to communications team.
• Diary Management
• Sourced entertainers for various events.
• General office duties
• Executed excellent negotiation skills via telephone and face-to-face.

Temporary Staffing Officer - South West Essex Community Services - Phoenix House, Basildon, Essex

(2008-09 - 2011-07)

• Efficiently interviewed and recruited administrative professionals and office staff, according to client needs.
• Utilised internal and external hiring tools
• Organised the staff temporary bank pool.
• Managed and operated a matrix of skilled candidates for future placements.
• Precisely followed all steps of hiring process including paperwork, and conducting reference checks.
• Prepared and implemented marketing strategies for business development.
• Effectively developed and maintained close working relationships by thorough means of communication via telephone, email, and meetings.

Receptionist/Telephonist - Taylor Wimpey Agency

(2007-07 - 2008-07)

Secretary - Taylor Wimpey Agency

(2004-07 - 2007-07)

Secretary - Thorn Security - Loughton

(1990-01 - 1994-01)

Secretary - Douglas Allen Spiro Estate Agency - Chadwell Heath

(1987-01 - 1990-01)

Receptionist - Robinson Davies and Little - Wentworth House, Ilford

(1985-01 - 1987-01)

Receptionist/ Accommodation Officer - CASSL, Chartered Accountants - London

(1983-01 - 1985-01)

Diploma - Clinical Hypnotherapy - Essex Institute of Clinical Hypnotherapy (2003-01 - 2003-01)

Diploma - Business Studies - Lymington Annexe College, Dagenham (1981-01 - 1983-01)