Problem Solver and Process Guide (PG) at Amazon EMA1 (2024-10 – Present)
Drove quality improvement initiatives that reduced defects by 15% and enhanced overall customer experience.
- Analyse operational data and performance metrics to identify shipment defects, bottlenecks, and process inefficiencies.
- Investigate missing, damaged, delayed, and misrouted packages using Amazon systems and root cause analysis techniques.
- Collaborate with Operations Managers, Team Lead, and associates to maintain workflow efficiency and customer delivery commitments.
- Support shift performance objectives by resolving operational escalations in real time within a high-volume fulfilment environment.
- Supporting daily staffing, scheduling, or labor planning to meet demand.
- Maintained strict adherence to Amazon safety procedures, quality standards, and operational policies.
- Support cross-functional teams during peak operational periods to ensure productivity and service targets were achieved.
- Escalated operational risks and resolved issues in real time to protect productivity, quality, and customer delivery commitments.
Supervisor at JM Lettings (2023-04 – Present)
Led and supported a team of 18, building a strong team culture while handling administrative responsibilities alongside daily operational leadership
- Monitor team performance using KPIs and implement corrective actions, improving productivity by 12%.
- Collaborated with internal stakeholders to standardise processes and maintain consistent service delivery across the team
- Identify and implement process improvements that streamline workflows, reduce delays, and improve operational efficiency.
- Coordinate with internal stakeholders to ensure effective communication and consistent service delivery.
- Support recruitment, onboarding, and training of new employees to build high-performing teams.
- Ensure compliance with company policies, safety standards, and operational procedures.
IT Administrator at Everest English School
- Delivered Microsoft Office, Google Workspace, and business systems training to 100+ staff, improving digital literacy and reducing IT support requests by 60%.
- Maintained system performance and uptime across 50 devices/systems through proactive updates, access management, and issue resolution, achieving 99% system uptime.
- Supported data integrity, reporting, and business continuity through regular system backups.
- Collaborated with 5 stakeholders/departments to drive system adoption, improving operational efficiency and reducing manual processing time by 16%
HR Assistant at Everest English School
- Maintained employee records, attendance tracking, payroll administration, and HR reporting.
- Supported recruitment, onboarding, interview scheduling, and employee engagement activities.
- Generated management reports and ensured compliance with HR policies and procedures.
- Handled employee enquiries and supported workforce planning initiatives.
