Sara Alanjiri

A highly personable and customer-focused individual with extensive experience in sales and client relations, seeking to leverage strong communication skills as a Temporary Luxury Brand Ambassador. Proven ability to deliver exceptional service, build rapport, and drive sales, honed through roles in retail and aviation. Adept at managing customer interactions, promoting products, and ensuring a positive brand experience.

Eager to contribute to a luxury fragrance and beauty brand by enhancing customer satisfaction and brand loyalty.

Owner - Online Fashion Jewellery Business - Ebay - Bury St Edmunds, United Kingdom

(2015-11 - 2021-01)

• Orchestrated daily operations to ensure seamless business functioning.
• Pioneered new business avenues to expand market reach.
• Delivered exceptional customer service, fostering repeat business and loyalty.
• Managed comprehensive inventory control, preventing stock imbalances.
• Maintained financial health through meticulous budget management and forecasting.
• Ensured adherence to industry regulations, mitigating legal risks.
• Negotiated favourable terms with suppliers, reducing overall procurement costs.
• Integrated customer feedback to refine business strategies and cultivate sustained loyalty.
• Collaborated with vendors to secure optimal product pricing and ensure timely stock replenishment.
• Investigated market trends and consumer behaviour to inform strategic business decisions.

Mortgage Advisor - HSBC - Bury St Edmunds, United Kingdom

(2008-05 - 2009-05)

• Advocated a range of insurance products pertinent to mortgages, enhancing customer value.
• Articulated complex financial terminology to ensure clear client comprehension.
• Guaranteed compliance with all regulatory standards throughout advisory processes.
• Generated precise documentation efficiently, expediting the mortgage application pipeline.
• Facilitated successful loan completions through diligent preparation and coordination.
• Educated clients on diverse mortgage products, empowering informed financial decisions.

In-Flight Services Supervisor - Kuwait Airways Corporation - Kuwait, Kuwait

(1986-05 - 2006-11)

• Mentored and trained new cabin crew members, elevating team performance standards.
• Compiled detailed and accurate incident reports for flight operations.
• Maintained composure during critical situations, ensuring passenger confidence.
• Administered in-flight sales transactions, maintaining meticulous financial records.
• Communicated essential flight operation information effectively with ground personnel.
• Administered first aid during medical emergencies, safeguarding passenger welfare.
• Led pre-flight briefings to ensure clear and effective crew communication.
• Delivered timely announcements via the public address system for passenger information.
• Resolved challenging passenger interactions to achieve amicable outcomes.
• Attended to passenger needs and requests, ensuring a comfortable and pleasant journey.
• Cultivated positive passenger relationships through exemplary customer service.
• Provided specialised assistance to children, the elderly, and passengers with disabilities.
• Conducted regular cabin inspections to uphold cleanliness and tidiness standards.
• Promoted duty-free merchandise and processed customer payments accurately.
• Marketed airline products and services, thereby improving overall customer satisfaction.
• Strictly adhered to all aviation safety regulations to ensure secure flight experiences.

GCSEs - Ordinary Level - New English School Kuwait (1971 - 1981)

NVQ Level 3 - Mortgages - Mortgages - CeMap (2008-01 - 2008-04)