Sara Heavens

Managed the breakfast service, overseeing customer care and staff performance.

Breakfast Supervisor - Wayford Bridge Inn - Norwich, UK

(2020-01 - 2025-01)

Managed the breakfast service, overseeing customer care and staff performance.

• Supervised up to three team members, ensuring high standards of service and efficiency.
• Handled till systems and managed guest bookings for the hotel and restaurant.
• Provided comprehensive service as a waitress and housekeeper, demonstrating versatility and a strong work ethic.
• Quickly resolved customer queries and complaints to ensure a positive experience.

Work Experience - Epos Now - Norwich, UK

(2022-06-18 - 2022-06-23)

• Learned and operated various till systems and point-of-sale software.
• Shadowed professionals in a global international company, gaining insight into business operations.

BA (Hons) Undergraduate - Politics and International relations - University of Sheffield (2025-01)

A-Levels - City College Norwich

GCSEs - City of Norwich School