Sophie Green

I am looking for a career with room for progression. I am ambitious, a fast learning and incredibly disciplined. With a background in high level sport, I believe in pushing myself, organisation, structure. I work well in a team as well as being productive individually. I have a high level of experience in customer service and am most definitely a people's person.

Breakfast and housekeeping supervisor - The Ship-Brancaster - Norfolk

(2025-10)

This job role requires the setting up and running of breakfast service, ensuring guests receive a high quality service. Completing check outs for customers, making sure they have had an excellent experience with us or handling any issues/feedback. Cleaning throughout the bar and restaurant, restocking ready for lunch service.

Completing mid stay room refreshes or full turn over cleans in up to 9 rooms. Replenishing laundry stocks, reporting any maintenance issues and ordering cleaning products. This job requires excellent customer service/communication skills, good time management, an eye for detail, a highly level of organisation and the all round willingness to work hard work.

Self Employed Cleaner - Self Employed - Swansea

(2024-04 - 2025-07)

Set up my own cleaning business in Swansea, cleaning peoples homes, working alongside builders and estate agents delivering high end cleans. This job involves having an excellent eye for detail, being able to work in a fast paced environment, great time management, being able to meet deadlines for jobs, excellent customer service with a trustworthy and welcoming attitude.

Direct Sales leader - The Promotions Company - Bristol

(2024-10 - 2024-12)

This job is a direct sales role which involves selling products door to door. It involves having an effective pitch, learning about the product and having great communication skills in order to get the customer interested in the product being sold to them. It is a fully commission based role which promotes hard work and self motivation. It also involves training new brand ambassadors and building a strong team. Being able to work well individually and in a team is essential

Customer Retentions Advisor virgin media - Foundever - Swansea

(2024-01 - 2024-04)

Call center environment working on behalf of Virgin media. This role involves answering calls and handling customers needs whether is be helping with a complaint/issue, taking out a new contract or just general enquiries. It involves working on computers with complex systems, having high levels of customer service and handling customers who may be upset and agitated. It requires you to have good time management skills due to the fast paced environment and targets that need to be hit.

First Line Manager - DHL - Wisbech

(2022-09 - 2023-10)

This role involves managing a team of up to 20 people to ensure productivity levels are achieved by hitting targets and KPI's. This involves working in a fast pace environment, managing staffing levels, working well as a team and being a hands on manager. I am responsible for delivering performance reviews and 1-2-1's with my team to ensure performance and work standards are maintained.

This role involves good communication between other management and colleagues to create a happy and productive workplace that is inclusive for all.

Self Employed Cleaner - Self Employed - King's Lynn, Norfolk

(2019-02 - 2022-09)

The iron Lady-King's Lynn, Norfolk. Self-employed cleaner involves cleaning people's houses as well as offering an ironing service. This job involves excellent time management skills to ensure all jobs are completed on time. It also involves good organizational skills, as well as good customer service in the terms of being punctual and polite to clients as well as having a high level of respect for people's homes and possessions.

Restaurant Supervisor - Middletons Steak House and Grill - King's Lynn, Norfolk

(2017-11 - 2018-11)

This role includes the responsibility of ensuring the restaurant runs smoothly with no issues, Cashing up the tills and money handling, dealing with any customer complaints, ensuring that our guests receive the best service and experience possible. I am also responsible for opening the restaurant which includes making sure both the restaurant and bar are ready for service and also closing the restaurant which means that the restaurant is then clean and tidy ready for the next day, cashing up the tills and ensuring all doors are locked and the alarm is set. This role means that staff have to be managed correctly along with stock and takings to make sure that profit margins are met.

Barmaid - Ancient Mariners Inn - Norfolk

(2017-04 - 2017-10)

Position including dealing with a large amount of customers on a daily basis and ensuring they received the best service possible. Therefore time management was very important. This role also included money handling (cashing up the tills at the end of a shift) and making sure that the bar was properly stocked up and ready for the shift ahead.

Semi Skilled Labourer - ABC - King's Lynn

(2013-04 - 2016-12)

Labouring for a skilled labourer when working on a construction site which involves working efficiently to make sure the work is completed on time. Gardening and garden design was also part of the job which I was left to run on my own and to ensure the customers were satisfied with the job provided for them. This job encouraged good team work and also time management.

As part of this job I also did some of the account work and invoicing for different jobs and for the business itself. This included entering data into various spreadsheets and dealing with figures.

Waitressing/Bar Staff - The Crown Inn - King's Lynn

(2011-03 - 2015-10)

Waitress for 3years and then full time bar staff for a year. Achieved my bar license as well as a lot of experience in money handling such as taking payments and cashing up at the end of each shift. I also received a lot of customer service experience and making sure customers had the best experience they could

Sport, exercise and lifestyle - Easton college (2012 - 2014)

GCSE - Springwood high school (2007-09 - 2012-07)