Sara Iotu

Friendly, enthusiastic, and reliable individual with excellent communication and customer service skills. Experienced working in customer-facing roles through ambassador, peer leadership, and representative positions, where I have developed the ability to build positive relationships, work effectively within a team, and provide a welcoming experience for people from diverse backgrounds. Thrive in busy environments, remain calm under pressure, and enjoy delivering high standards of service while maintaining a positive attitude.

Student Ambassador - University of Southampton

• Welcomed prospective students, families, and visitors, ensuring they received a friendly and positive experience.
• Answered enquiries confidently and professionally while providing accurate information.
• Worked efficiently during busy university events, managing multiple interactions while maintaining excellent customer service.
• Built strong relationships through active listening, professionalism, and a positive attitude.

Networking Representative - Global Lounge Committee

• Worked as part of a team to organise and deliver events attended by large groups of students.
• Helped create a welcoming and inclusive atmosphere while engaging confidently with attendees.
• Adapted quickly to changing situations and supported colleagues to ensure events ran smoothly.
• Demonstrated reliability, flexibility, and a proactive approach during busy events.

Peer Leader - University of Southampton

• Supported first-year students through group sessions and one-to-one guidance.
• Developed excellent communication and interpersonal skills by supporting individuals with different needs.
• Demonstrated patience, professionalism, and the ability to remain calm in challenging situations.

Course Representative - University of Southampton

• Worked collaboratively with students and staff to resolve issues and improve the student experience.
• Demonstrated organisation, initiative, and effective communication while balancing multiple responsibilities.

BSc - Criminology - University of Southampton (2025-01 - 2028-01)