Office Administration & Customer Service at The Happy Puzzle Company (2025-09 – 2026-01)
I took on this temporary position to gain wider experience in office administration and customer service. The role allowed me to strengthen my organisational skills, improve my confidence with systems such as Excel, SharePoint, and CMS platforms, and develop a deeper understanding of order processing, communication, and workflow management in a fast paced environment.
- Processed customer subscriptions and unsubscriptions, including catalogue requests.
- Managed returned catalogues and unpacked/organised stock.
- Entered and processed customer orders, including cheque and online card payments.
- Updated customer addresses upon request and handled a high volume of emails.
- Packed and dispatched catalogues, parcels, and replacement items.
- Communicated daily updates to the Head of Customer Service via email.
- Checked order statuses and left detailed CMS notes for team updates.
- Responded to customer reviews on Trustpilot in a professional manner.
- Used CMS, TrustPilot, Excel, Outlook, Sync, and SharePoint for daily operations.
- Verified records of replacement orders and completed monthly Excel email-report calculations.
- Processed Amazon return orders and prepared Delta orders for dispatch.
- Contacted suppliers and the warehouse for order information and stock updates.
- Handled incoming customer calls and resolved queries.
- Collected mail and parcels and processed paper-form orders with cheque/bank details.
- Used Sync to download files and organise them into new SharePoint folders.
- Moved and stored 15kg stock boxes in storerooms.
- Removed barcodes from items for Amazon/Delta returns and prepared return shipments.
- Maintained records of over-stock items and managed invoices.
- Improved order accuracy and reduced customer follow-up queries by consistently updating CMS with clear, detailed notes.
- Helped streamline stock handling by reorganising storeroom items and maintaining accurate over-stock records.
- Contributed to higher customer satisfaction by responding quickly to Trustpilot reviews and resolving issues over the phone and email.
- Ensured smoother team communication by sending reliable daily updates to management and maintaining orderly SharePoint folders.
Administrative Assistant at Ariana Hair Dressing Salon (2023-11 – 2025-04)
I volunteered as an Administrative Assistant to gain hands-on experience and support my career change into office administration. During this time, I developed skills in data entry, document handling, scheduling, and customer communication, while building confidence and professionalism in a new work environment.
- Managed daily front-desk operations, including opening/closing duties, appointment scheduling, and client check-in
- Handled phone, email, and walk-in enquiries with professionalism and excellent customer service
- Processed payments, maintained accurate service and sales records, and balanced the till
- Performed general admin tasks such as filing, scanning, inventory checks, and preparing consultation forms
- Fostered a welcoming environment for clients, enhancing their overall experience and building lasting relationships.
- Ensured smooth daily scheduling, reducing appointment conflicts and improving client flow
- Maintained an organised, welcoming reception environment, contributing to positive client experiences
- Supported promotional efforts and team coordination, helping boost service efficiency and product visibility
Bank Staff at Fountain Montessori (2023-04 – 2023-09)
- Welcomed children and parents at the start of each day, helping children settle into the nursery environment.
- Assisted toddlers with removing coats, storing belongings on their pegs, and changing from outdoor to indoor shoes.
- Supported children with handwashing routines before meals and throughout the day, providing additional assistance to younger children when needed.
- Supervised children during breakfast, lunch, and snack times, ensuring their safety and encouraging good eating habits.
- Helped clean children after meals, including washing hands and changing or cleaning clothing when necessary.
- Maintained a clean and safe environment by wiping tables, sweeping floors, and tidying activity areas.
- Assisted children with dressing appropriately for indoor and outdoor activities, including helping with coats and jumpers depending on the weather.
- Supported children's learning and development through Montessori activities and guided play.
- Took photographs and contributed to children's observations and developmental records.
- Completed daily diaries and assisted with maintaining accurate attendance registers.
- Worked collaboratively with colleagues to prepare sleep areas, supervise rest times, and support daily nursery routines.
- Assisted with serving meals, snacks, and desserts while following health and safety procedures.
- Ensured children's wellbeing, safety, and comfort throughout the day by providing attentive care and support.
Tutor at Independent (2021-08 – 2025-06)
Started independently while in college to gain hands on experience in education, develop communication and leadership skills, build confidence in managing responsibilities, and explore a potential career path in teaching or child development.
- Plan and deliver personalised lessons tailored to each student's needs.
- Communicate effectively with parents about scheduling, progress, and concerns.
- Maintain accurate student records, session notes, and learning goals.
- Manage scheduling, payments, and availability with consistency and flexibility.
- Handle marketing, inquiries, and updates via email, phone, or social media.
Pharmacy Assistant at Lister Chemist (2022-11 – 2023-02)
I chose to work here to gain more professional experience within a customer service environment and to further develop my communication and workplace skills.
- Handled phone calls and provided client service, including advice on suitable products
- Processed invoices, restocked and organised shelves, and managed repeat prescription orders
- Coordinated with GP clinics, processed private/NHS prescriptions, and prepared items for delivery or collection
- Maintained store organisation, managed confidential waste, tracked sales, and performed gift wrapping
- Built strong customer trust through consistent service and knowledgeable product advice
- Improved prescription and stock workflow, ensuring timely product availability
- Maintained accurate sales and prescription records while supporting daily store operations
Pharmacy Assistant at Jade Pharmacy (2021-10 – 2022-07)
I chose to volunteer to gain experience in customer service and develop my confidence in a professional, healthcare-focused environment. This opportunity supported my career development and helped me build strong communication and interpersonal skills.
- Managed stock by receiving deliveries, restocking shelves, and organising excess inventory for optimal workflow.
- Provided professional customer service, assisting with prescription collection, verifying patient details, and addressing inquiries.
- Handled medication preparation, including counting, packaging, and maintaining hygiene standards using PPE.
- Maintained accurate records through invoice entry, while ensuring a clean, organised, and compliant workspace.
- Improved stock organisation for faster product access.
- Maintained 100% accuracy in prescription handling.
- Streamlined invoice processing and data entry.
- Recognised for fast learning and ability to adapt quickly to new tasks.
