Sarah Bedford

Compassionate Care Assistant experienced in providing tailored support to individuals with diverse needs. Enhanced patient quality of life through effective communication and empathetic engagement, fostering trust and comfort. Delivered personalized care plans that prioritized daily living activities and emotional well-being.

Care Assistant at RUNWOOD HOMES (2016-09 – 2024-06)

• Supported daily personal care routines, maintaining dignity, comfort, and consistent resident wellbeing.
• Assisted with mobility, transfers, and safe use of equipment to reduce risk of falls.
• Coordinated medication reminders and escalated changes in condition to nursing staff promptly.
• Built trusting relationships with residents through compassionate communication and attentive emotional support.
• Maintained hygiene, nutrition, and hydration standards in line with individual care plans.
• Mentored new care staff on routine procedures, safeguarding, and professional conduct.
• Improved continuity of care by ensuring accurate shift handovers and timely task completion.

NURSERY ASSISTANT at BUZZ BEE (2011-01 – 2016-02)

• Greeted guests in with friendliness and professionalism.
• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Managed administrative calendars, correspondence, and follow-up tasks to maintain daily workflow continuity.
• Coordinated meetings, agendas, and documentation, ensuring accurate communication across teams and stakeholders.
• Prepared reports, spreadsheets, and records with strong attention to detail and confidentiality standards.
• Streamlined office processes by organizing files, tracking requests, and improving task completion efficiency.
• Resolved routine administrative issues promptly, maintaining service quality and responsiveness.
• Greeted guests warmly at the reception area, ensuring a welcoming atmosphere.
• Contributed to a positive work environment with strong interpersonal skills and a proactive teamwork attitude.

CHECKOUT OPERATOR at ASDA (2002-03 – 2007-08)

• Processed customer purchases accurately, handling cash, card, and contactless transactions efficiently.
• Scanned items and applied pricing codes, discounts, and promotions with strong attention to detail.
• Balanced tills and resolved register discrepancies while maintaining cash control standards.
• Assisted customers with product questions, returns, and service requests in fast-paced checkout environments.
• Guided junior checkout staff on POS procedures, transaction accuracy, and customer service expectations.
• Monitored queue flow and coordinated register coverage to reduce customer wait times.
• Supported loss prevention by verifying age-restricted sales and following store security procedures.
• Maintained clean, organized checkout stations while ensuring smooth daily operation.
• Handled returns and exchanges professionally, upholding company policies while providing excellent customer service.
• Effectively resolved customer complaints by taking prompt action to address issues head-on and find suitable solutions.

NVQ LEVEL 2 in CHILD CARE – ADULT EDUCATION (2013-01)

High School Diploma – TAKORADI POLYTECHNIC (1983-01)

High School Diploma – FIJAI SECONDARY (1978-01)

High School Diploma in CATERING SCHOOL – Y M C A (1974-01)