Sarah Ingham

Dedicated and highly organised administrative professional with over five years of full-time experience providing administrative support, managing confidential information, and delivering exceptional customer service. Experienced in supporting senior professionals, including investment managers and legal teams, with a strong ability to manage competing priorities, maintain accuracy, and work efficiently in fast-paced environments. Proficient in a range of IT systems and recognised for excellent communication, organisational, and problem-solving skills.

A reliable and adaptable team player with a proactive approach, strong attention to detail, and a genuine passion for supporting others. Committed to contributing positively to workplace culture while delivering high-quality administrative and customer-focused support.

Legal Support Administrator - Walker Family Law

(2025-01)

• Served as the first point of contact for prospective and existing clients, managing enquiries via telephone, email, and in person while delivering a professional and empathetic client experience.
• Guided new clients through the onboarding process, discussing legal matters, preparing engagement documentation, obtaining identification, and ensuring compliance with firm procedures.
• Provided comprehensive administrative support to solicitors, the Client Services and Compliance Manager, Operations Manager, and wider legal teams within a busy family law practice.
• Drafted, prepared, and distributed legal correspondence, client communications, and supporting documentation with a high level of accuracy and attention to detail.
• Managed diaries, appointments, consultations, and meetings, ensuring efficient scheduling and coordination across multiple departments.
• Maintained confidential client records, case files, and legal documentation in accordance with data protection, compliance, and regulatory requirements.
• Processed incoming and outgoing post, scanned and electronically filed documents, and maintained accurate physical and digital record systems.
• Liaised with clients, courts, barristers, and external organisations to facilitate effective communication and support the progression of legal matters.
• Managed front-of-house responsibilities, welcoming clients and creating a professional and supportive environment during sensitive family law proceedings.
• Demonstrated exceptional organisational, communication, and problem-solving skills while managing competing priorities in a fast-paced legal environment.

Lettings Negotiator / Acting Lettings Manager - Fulfords Estate Agents

(2024-01 - 2024-12)

• Progressed from Lettings Negotiator to undertaking Lettings Manager responsibilities, demonstrating strong performance, leadership potential, and the ability to manage increased responsibility.
• Supported the successful operation of a busy and profitable lettings office, delivering a professional and efficient service to landlords, tenants, and prospective clients.
• Managed and coordinated property viewings, market appraisals, maintenance requests, and tenancy-related appointments, ensuring effective diary management and service delivery.
• Oversaw tenancy administration, preparing and reviewing tenancy agreements while ensuring compliance with current lettings legislation and company procedures.
• Built and maintained strong relationships with landlords, tenants, contractors, and third-party providers, delivering exceptional customer service and resolving issues efficiently.
• Assisted with team leadership by supporting colleagues, delegating tasks, and contributing to the achievement of office targets and performance standards.
• Provided guidance and training to new team members, helping them develop the knowledge and skills required to succeed in their roles.
• Resolved client enquiries and property-related matters promptly, demonstrating excellent problem-solving skills and the ability to meet tight deadlines in a fast-paced environment.
• Performed a wide range of administrative duties, including managing correspondence, answering telephone enquiries, maintaining accurate records, and processing documentation.
• Ensured all interactions were handled professionally, maintaining high standards of communication, organisation, and customer care.

Client Service Administrator - Rathbones

(2023-04 - 2023-12)

• Developed and maintained strong relationships with clients, investment managers, and key business stakeholders, delivering a high standard of service and ensuring positive client outcomes.
• Managed the end-to-end client administration lifecycle, providing efficient support throughout account opening, onboarding, transfers, amendments, and ongoing account maintenance.
• Took ownership of client administration activities, ensuring all tasks were completed accurately, efficiently, and in accordance with regulatory and company requirements.
• Supported the administration of client payments, account updates, portfolio valuations, and investment-related processes while maintaining exceptional attention to detail.
• Ensured compliance with internal procedures, operational standards, and regulatory requirements throughout all client lifecycle activities.
• Identified opportunities for process improvement and escalated recommendations to support operational efficiency and service enhancement.
• Utilised advanced Microsoft Excel skills to analyse, maintain, and process client and portfolio data with accuracy and efficiency.
• Collaborated closely with investment managers, administration teams, and wider business functions to support the delivery of seamless client services.
• Managed confidential financial and personal information with professionalism, discretion, and a strong understanding of data protection requirements.
• Demonstrated strong organisational, communication, and problem-solving skills while working in a fast-paced and highly regulated financial services environment.

Supervisor / Trade Duty-Manager - Screwfix

(2020-09 - 2023-03)

• Progressed through management training and successfully qualified as a Duty Manager, demonstrating strong leadership, operational, and people management capabilities.
• Managed and supervised a team of up to nine colleagues per shift, delivering team briefings, setting performance expectations, and supporting the achievement of operational targets.
• Trained, coached, and mentored new team members, providing ongoing guidance and support to ensure successful integration and development.
• Oversaw cash management procedures, including till and safe counts, banking preparation, petty cash administration, discrepancy investigations, and financial reconciliation in line with company policies.
• Handled employee records, confidential documentation, personnel files, and administrative paperwork while maintaining accuracy and compliance with internal procedures.
• Supported management with employee relations matters, including maintaining records of conversations, return-to-work documentation, witness statements, attendance management, and other HR-related processes.
• Investigated and resolved customer complaints professionally and efficiently, ensuring positive outcomes and high levels of customer satisfaction.
• Worked within a virtual contact centre environment, communicating with customers via telephone and email to process payments, refunds, and account enquiries.
• Utilised multiple IT systems, reports, and operational portals to manage workflows, record issues, monitor performance, and maintain accurate business records.
• Demonstrated strong organisational, communication, and problem-solving skills while balancing operational, administrative, financial, and customer service responsibilities in a fast-paced retail environment.

Charity Volunteer - SCOPE

(2017)

Nail Technician - Hard Gel - Glitterbels

Nail Technician - Acrylic - Layered Academy

Nail Technician - Builder Gel - Layered Academy

Nail Technician - Gel polish & Nail Art Specialist - Layered Academy

Level 2 Fitness Instructor - YMCA

AS Level - Criminology

AS Level - Psychology

GCSE - Multiple subjects