General Assistant at Summerset House Ice Rink (2009-10 – 2010-01)
- Answering calls, cashing till, handling credit cards and payments and making sure display area is kept clean
Music and events internship at Orchid Events (2013-08 – 2013-11)
- Worked on a project for the music side of the business, securing a residency for Orchid events music band
- Scheduling appointments, answering calls, setting meetings with the band leader
- Refurbishing Orchid events website
Community Champion/Events Coordinator at Tesco (2010-12 – 2014-12)
- Coordinating community and charity activity on behalf of Tesco's, working directly with local communities
- Supporting companies and associations by organising events, fundraising
- Utilising Tesco skills, knowledge and resources to make a difference
Bridal consultant at Luella's Boudoir (2014-01 – 2015-08)
- Welcoming and advising customers, overseeing bridal appointments
- Answering the phone, making sure the shop front looks neat and presentable
- Inspecting and steaming sample dresses as well as bride's incoming gowns
- Handling payments and arranging customers' orders
- Attending bridal fairs, networking events and fashion shoots
Bridal consultant at Berketex bride (2015-08 – 2016-06)
- Taking responsibility for opening up and closing the store
- Assisting potential new and existing brides, bridesmaids and flower girls in one to one consultations
- Fitting them into dresses, taking measurements, quality control
- Sending mid week/end of week reports and figures to head office
- Merchandising, processing and chasing orders
Bridal consultant at Morgan Davies Bridal (2016-06 – 2017-11)
- Assisting in selecting appropriate products for various photo shoots for bridal magazines
- Helping to process all payments for credit cards and cash and prepare documents for all customers
- Developing and maintain professional relationships with vendors and sales associates
- Maintaining product knowledge for all bridal events and shows
- Attending various bridal fashion weeks in Barcelona and New York to scout for new designers
- Selecting new dresses and accessories for the boutique
Sales consultant at Amanda Wakeley (2018-05 – 2019-11)
- Provide excellent customer service, communicate company standards across the store
- Liaise and build relationships with customers
- Be able to recommend and style each client for all occasions
Senior Bridal Consultant and Supervisor at Love Spell Bridal (2023-07 – 2024-07)
- Answering telephone and email enquiries
- Send daily email appointment reminders, updating spreadsheets
- Completing every order process, delivery monitoring, quality control
- Upsell services and products where suitable
- Manage weekly Monday meetings to discuss weekly appointments, discuss rota, orders and issues if any
- Provide training to other team members, supervision on admins and sales conversion
- Ensuring the store and products are consistently maintained and in pristine condition
Customer Representative and Business Administrator at Love Spell/Love & Liberty Bridal (2024-07 – 2025-07)
- Providing great customer service to all wholesale customers through phone calls or emails
- Invoice generating and payment monitoring
- Order processing – order details to be recorded correctly in inventory system
- Quality control and work closely with alteration specialists to fix dresses before dispatching
- Host weekly meetings to review performance and discuss rota, orders and issues if any
- Provide training to other team members wherever possible
General Manager at Love Spell - Love & Liberty Bridal (2025-09 – Present)
- Oversee day-to-day operations of the bridal business across both retail and wholesale channels
- Manage sales performance, budgeting, and financial targets to drive revenue growth
- Develop and maintain relationships with our EU stockists
- Oversee retail operations, including client experience, appointments, and team management
- Coordinate production, inventory, and order fulfilment between manufacture and retailers
- Lead brand strategy and trade show participation
- Manage and train staff, ensuring high standards of customer service and operational efficiency
