Sarah Jane Ramsey

Friendly and experienced customer service and retail professional with a background in luxury bridal, client communication and boutique management. Confident managing appointments, handling customer queries and complaints, supporting teams and delivering a personalised client experience. Experienced working in fast-paced environments and managing day-to-day operations independently. Looking for a long-term role in customer service, administration, retail or client support.

Customer Experience Manager - Aurora Bride

(2021-04)

• Manage the full client journey from initial enquiry through to purchase, ensuring a warm and supportive experience.
• Handle customer queries and complaint resolution across phone, email and WhatsApp.
• Additionally manage The Outlet by Aurora Bride alongside my main role, independently overseeing day-to-day operations, appointments, merchandising, inventory and sales.
• Support staff training and help maintain high customer service standards across the boutique.
• Create social media content and bridal dress reels to support online engagement.
• Provide personalised styling support and build strong client relationships.

Facilities Coordinator - Toyota Head Office

(2018-10 - 2020-02)

• Provided administrative support using the QFM system.
• Managed meeting room bookings, inductions and staff training logistics.
• Supported internal communications and facilities administration.

Receptionist & Travel Coordinator - Arcadis

(2018-05 - 2018-10)

• Managed front-of-house reception, travel bookings and meeting schedules.
• Provided visitor support and assisted with facilities administration.

Manager & Front of House Receptionist - Ora Hair Salon

(2017-05 - 2018-05)

• Managed bookings, payments, stock orders and front desk operations.
• Delivered excellent customer service and handled client concerns professionally.

GCSEs - English, English Literature, Maths, Art