Sarah Jones

Dedicated and compassionate professional with extensive experience in customer service and residential childcare. Highly skilled in supporting children and young people with emotional regulation, daily routines, and education, alongside a proven ability to lead teams, manage workloads, and deliver excellent customer service in fast-paced environments. Reliable, organised, and approachable, with a strong commitment to safeguarding, care standards, and positive outcomes.

Residential Childcare Worker - Aropa Care Group

(2024-09)

• Support children and young people with daily routines, education, appointments, activities, and outings.
• Assist children in developing healthy coping strategies, emotional expression, and self-regulation skills.
• Act as a positive role model, teaching essential life skills and encouraging independence.
• Maintain accurate and up-to-date documentation, care plans, and administrative records.
• Work collaboratively with colleagues and professionals to ensure consistent, high-quality care.

Customer Retail Service Host - ASDA

(2006-08 - 2024-09)

• Lead and manage the checkout and self-service departments in a large, busy supermarket.
• Allocate staff breaks and shifts, ensuring smooth daily operations.
• Support colleagues with customer queries and challenging situations, promoting a calm and professional environment.
• Maintain high standards of cleanliness, organisation, and efficiency across the department.
• Deliver warm, friendly, and effective customer service, consistently helping to meet daily targets and improve customer satisfaction.

GCSEs - Blaengwawr comprehensive school