Sarah Kay

Highly motivated and adaptable professional with extensive experience in business support, team leadership, customer service, and sales. Proven ability to manage teams, drive business growth, and build strong client relationships. Confident in fast-paced environments, with strong organisational skills and a proactive approach to problem-solving. Passionate about delivering excellent service, improving processes, and continuously developing professionally.

Solo Trader – Aesthetics & Beauty - Skin & Beauty By Sarah-Jayne

(2026-01)

Founded and manage an aesthetics and beauty business.

• Deliver professional beauty and aesthetic treatments with a strong focus on client care and retention.
• Manage all aspects of business operations including marketing, bookings, finance, compliance, and stock control.
• Build and maintain a loyal client base through excellent service and personalised consultations.
• Develop social media presence and promotional strategies to drive growth.

Assistant Manager - Howdens

(2022-01 - 2025-12)

• Supported branch management in overseeing daily operations and sales performance.
• Led, motivated, and developed team members to achieve sales targets and KPIs.
• Built strong relationships with trade customers to drive repeat business and account growth.
• Managed stock control, ordering, and supplier coordination.
• Assisted in financial reporting, forecasting, and branch performance analysis.
• Ensured exceptional customer service standards were maintained at all times.

Business Support - EZE Talk Ltd

(2020-04 - 2022-12)

Began in administration managing email, phone, and postal communications. Promoted within four weeks due to strong performance and reliability.

• Assisted with technical support and customer correspondence.
• Managed Go Connect accounts as sole account manager.
• Organised incoming deals, conducted verification calls, and processed orders.
• Managed a team of five, ensuring daily targets and KPIs were met.
• Coordinated office days and represented the company at Chamber events.
• Fully trained in hosted, VoIP, and provisioning systems.

Business Support – Mortgage Claims

(2017-11 - 2019-04)

• Supported business growth initiatives.
• Managed client portfolios and maintained strong customer relationships.
• Delivered staff training and team supervision.
• Developed and implemented a company-wide filing system.

Claims Advisor – Legal Practice

(2015-10 - 2017-11)

• Handled customer claims with professionalism and efficiency.
• Contributed to business growth through excellent client service.
• Supported team performance and service delivery.