Room Attendant/Breakfast Host - Didsbury House Hotel
(2025-10 - 2026-03)
- Thoroughly clean and prepare guest rooms for new arrivals, or current guests which include making beds, vacuuming carpets, mopping floors, dusting, and cleaning windows.
- Bathroom Maintenance: Clean and sanitize bathrooms in each unit, including toilets, showers, bathtubs, counters, mirror, and sinks.
- Replenishing Amenities: Restock guest rooms with necessary supplies such as towels, toiletries, toilet paper, and bedding and shower gels.
- Laundry Services: Collect linens. Includes sheets, towels, blankets, and occasionally guest clothing.
- Check Room Inventory: Ensure all items in the room are present and in working order, such as appliances, lamps, and TVs. Report any damages or malfunctions to the maintenance team.
- Safety and Hygiene: Adhere to health and safety standards, ensuring that all rooms are hygienic and safe for guest use.
- Teamwork: Work closely with other staff, including maintenance, front desk, and breakfast to ensure a seamless and pleasant guest experience.
- Minibar / Fridge stocking: As required
- Jetwash trained
- Help within breakfast hosting whenever needed. Setting up tables and setting up drink bar and buffet. Asking guests if they would like any beverages or food.
Part-time Cleaner - Service Master - Cleaning Operate - Southway Housing Trust
(2024-03 - 2025-09)
Located at Southway Housing Trust working 16 hours a week
- Cleaning, stocking and supplying designated facility areas (dusting, sweeping, Vacuuming carpets, mopping, cleaning ceiling vents)
- Loading and unloading dishwasher. Putting away cutlery.
- Maintaining cleaning products and ordering new supplies when necessary
- Taking out waste/recycling
- Cleaning and Restocking toilets with toilet paper and sanitary products
- Carrying out minor maintenance tasks such as replacing displaced toilet seats, Unclogging sinks
- Signing sheets of duties completed
Receptionist - Exhale Spa
(2024-07 - 2024-12)
- Check-in and out clients using spa facilities
- Cleaning and sanitising nail stations and massage rooms.
- Taking guests on tours around the salon
- Taking billings, and deposits
- Deploy the team according to the trading pattern, ensuring right people in the right place to Maximize sales
- Barista trained, Serving coffee, or tea
- Manage the day to day operations when required, being accountable in the absence of the Manager
- Have an in-depth knowledge of all treatments that the Spa offers and be able to explain and Upgrade them to the guests. Knowledge of Elemis treatments
- Ensure there are sufficient stocks of laundry and retail products at all times
- Ensure relaxation room, pre-treatment room, changing and thermal facilities are kept clean, tidy and fully stocked
Cover Supervisor - Well Worn Clothing Co.
(2024-04 - 2024-07)
Part-time. Responsible for concession stand – pricing donations such as vintage jackets, Pants, belts, boots...
- Maintaining the clothes department along with attractive shop displays & re-stocking
- Greeting and helping customers. Serving customers on the till
- Light cleaning/tidying duties to keep the shop inviting and well presented
- Training new starters, making them feel comfortable and understand the role and Responsibilities of looking after the shop
- Identifying unsaleable donations for recycling
- Keeping the stockroom organised and tidy. Count everything on delivery.
- Complete stock trading
- Cashing up, comparing sales to last week
- Communicating with staff regarding target sales for the day.
Receptionist (Casual hours) - GROSVENOR CASINO
(2024-01 - 2024-05)
- Meet and greet customers, assisting with any queries
- Checking ID, and memberships are correct
- Ensure proactively comply with all regulation, particularly for alcohol licensing conditions, food safety and safer gambling
- Immaculate operational standards in all areas of food beverage and reception
- Receiving and logging telephone calls and other communications to the venue
- Creating menus and posters for the casino
- Taking reservations with Design Bynight system
- Working shift pattern of mid shifts and night shifts
- Keeping reception and lobby clean
- Order taxis for colleagues
Barista supervisor - Starbucks
(2022-11 - 2023-12)
- Barista trained. Making coffee, iced coffee, Teas, frappes, seasonal ranges
- Discussing benefits of purchasing a Starbucks card
- Responsibility for opening and closing store. Banking and checking any deliveries inputting on the system if it is correct
- Cash handling and ensuring all sales are processed accurately through POS system
- Oversee food and drink production. Check it is stocked up neatly for customers to see and in date
- Have the ability to handle any stressful situations as well as staying calm during busy peak times
- Work with team to maintain health & safety and cleanliness across the store
- Heating food and presenting on plates when having in store. Also packaging for take out such as ubereats, just eat. Ensuring what we have in stock is on there
- Deep cleaning' as appropriate – floors, fridges, cupboards and other fixtures and fittings.
- A keen attention to detail, ensuring compliant brand standards.
- Followed health, safety and sanitation guidelines for all products.
- Clearing tables, chairs, sweeping, Mopping floor, cleaning toilets, as well as bringing in tables and chairs from outside. Taking out bins. Clearing away any rubbish. Cleaning toilets. Dusting, and cleaning doors and windows
- Assists with new partners training by positively coaching and providing feedback to manager.
- Disassembling and washing the coffee machine and other equipment
- Cleaning sinks, cutlery, plates and cups. Then sanitizing plates, cups, glasses and utensils to ensure there is always a ready supply of clean cutlery and cups
- First aid trained
Assistant Manager - The Chippy
(2022-03 - 2022-09)
- Duties including managing and organizing shifts. Setting up tables, preparing drinks, buttered bread, turn appliances on, check with kitchen what we have in stock. Check dates, and quality.
- Helping with rotas, and management of the team. Supervising and train starters
- Working to Labour budgets
- Ensure all cash and stock is kept secure and all necessary action is taken with a handover
- Understand and monitor the store KPI report
- Make sure Deliveroo is switched on, and stock is correct – bag orders correctly and hand over to drivers
- Be aware of food allergies and the menu items.
- Take orders to kitchen and when finished take to anyone seating or waiting
- Serving hot beverages and alcohol – checking ID when required
- Clean dishes, empty dish washer and mop floors end of shift
- Recycle bins and food waste
- Deal with guest complaints in a friendly and efficient manner, always ensuring guest satisfaction
- Ordering and stock controls – oil management
Night Receptionist - Roomzzz Aparthotel
(2021-08 - 2022-03)
- Working night shifts on a 12 hour basis 3 nights a week.
- Maintain a high level of awareness of current hotel operations at all times
- Answered telephone promptly and in line with hotel standards to maximise business and minimise guest frustration. Working with Protel system
- All telephone enquiries to be conducted efficiently and effectively.
- Maximise hotel revenue e.g. cross selling, secure future bookings.
- Understood the hotel fire and emergency procedures and to act as a competent person in the event of an emergency.
- To keep up to date with room prices and special offers to provide to guests
- Fully understood and complied with the security procedures throughout the hotel.
- Demonstrate excellent personal presentation and adhere to the company standards
- Ensure all compliance paperwork is completed in the required timeframes
- Setting up breakfast - cooking pastries, organizing fruit and drinks
- Cleaning coffee machine, and cleaning Reception, chairs, sides and tables
- Reservation administration such as pre-payments, correspondence checks and issuing of invoices
- Concierge duties taking care of guest's luggage, labelling them correctly
- Provide and manage comprehensive cleaning (washing floors, emptying bins, vacuuming, cleaning bathrooms, bedrooms, toilets, dusting etc..) ensuring the service meets high standards of Hygiene and cleanliness.
Brand Ambassador - My Cookie Dough
(2019-12 - 2021-07)
- Working as part of team, teaching a targeted sales approach and engaging with customers in a friendly manner.
- Maintaining high operational standards at all times.
- Baking cookie dough, using specific ingredients according to customer requests. Making milkshakes using a blender
