Cleaning and Personal Care - Self Employed - Congleton, Cheshire, United Kingdom
(2025-05)
- Maintained clean, safe working environments to eliminate accident
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working
- Engaged with customers to better understand needs and deliver excellent service.
- Actively listened to customers to fully understand requests and address concerns.
- Promoted safety by applying industry regulations and standards in workplace
Cleaning Manager - Astbury Golf Club - Congleton, Cheshire, United Kingdom
(2022-02 - 2025-04)
- Kept cleaning equipment in good working order by conducting routine maintenance and inspections.
- Addressed client complaints and feedback, taking corrective action to uphold customer satisfaction and service excellence.
- Stayed up-to-date in company's procedures, regulations and best practices by attending training and reading company manuals COSH.
- Audited work and customer service processes to identify improvement areas.
- Negotiated with suppliers to secure cost-effective prices for cleaning products
- Decreased chemical usage by implementing sustainable cleaning techniques
Bar Staff Member - Astbury Golf Club - Congleton, Cheshire, United Kingdom
(2022-02 - 2025-03)
- Cleaned bar of discarded items and wiped up spills without delay to maintain professional appearance.
- Kept bar stocked and organised for easy access and quick service to customers.
- Took customer orders and prepared drinks following best practices for each type.
- Worked well within cohesive team to create friendly atmosphere customers enjoyed.
- Processed payments efficiently, using cash registers and card payment systems accurately.
- Greeted new customers, answered initial questions and took drink orders.
- Assisted with stock counting, ordering and replenishing.
- Managed keg replacement and supply line attachment
- Created a welcoming atmosphere, engaging with patrons to foster a positive environment.
- Handled customer enquiries and complaints with professionalism, offering satisfactory resolutions.
- Coordinated with kitchen staff to facilitate timely order completion and customer satisfaction.
- Maintained facility compliance with health codes, sanitation requirements and licence regulations.
- Served customers with a friendly demeanour, promptly taking orders and delivering beverages.
Business Development Executive - Phonetic Group Ltd - Macclesfield, Cheshire, United Kingdom
(2017-10 - 2022-02)
- Developed business growth plans by identifying key clients, critical targets and priority service lines.
- Developed business plans to establish revenue and growth.
- Researched prospective clients to develop and execute cold call lists.
- Negotiated contracts with new clients, securing profitable deals and expanding the company's client base.
- Managed CRM database, ensuring accurate tracking of sales activities and client communications.
- Advised business clients on best mix of products for maximum sales and consumer engagement.
- Identified cross-selling opportunities through ongoing customer needs analysis.
- Tailored business proposals to individual client needs, significantly improving proposal acceptance rates.
Senior Research Interviewer - B2B International Ltd - Manchester, Lancashire
(2012-07 - 2017-08)
Used networking, cold-calling and sales techniques to locate, recruit, book appointments and interview suitable respondents ranging from GP's in the UK to MD's internationally.
- Conducted telephone (CATI) and depth interviews with respondents – transcribing recorded scripts.
- Gained understanding of market research techniques including qualitative and quantitative questionnaires.
- ALL campaigns were successfully completed within pre-agreed client deadlines.
- Consistently achieved client deadlines for research campaigns as Senior Research Interviewer.
General/ Business Development Manager - Toucan Telemarketing - Congleton, Cheshire
(2005-06 - 2012-07)
- Manage the day to day running of the office and support to the Managing Director.
- Led recruitment, training and daily operations for office efficiency.
- Creating daily/weekly/monthly reports for clients/MD/employees.
- Holding appraisals/ reviews and monthly invoicing.
- In addition I undertake a business development manager role where I maintain a few existing key clients whilst generation new business by networking, contacting companies via email or telemarketing.
- Grew workforce from 4 to 17, transitioning to permanent location.
Sales/Office Manager - Phonetic - Macclesfield
(2002-01 - 2004-01)
- Managing 25 members of staff.
- Setting targets creating reports for MD/Clients and employees.
- Customer retention and networking.
- Established clear procedures for team work, document tracking and data reporting.
- Analysed sales data to identify trends, forecast demand, and set targets for the sales team.
- Coordinated fast, accurate clerical work for forms, files and general data entry.
- Managed telephone and switchboard operations for timely call handling.
- Kept team in compliance with office policies, safety processes and industry requirements.
- Scheduled workers and allocated resources for routine office operations and special projects.
- Delegated office administration tasks for smooth front-of-house management.
Sales Manager - Phones 4U - Wilmslow
(2000-01 - 2002-01)
- I was Branch top sales person for Phones 4u.
- I dealt with sales direct to customers off the street.
- My responsibilities included motivation of my work colleagues, hitting sales targets.
- Cash handling and cashing up at the end of the day.
- I was also a shop key holder.
- Prepared detailed reports on sales activity, revenue generation, and market penetration for senior management review.
- Developed and implemented innovative sales strategies, increasing market share and profitability.
- Guided sales team through challenging negotiations, securing deals that met both client and company objectives.
- Facilitated regular team meetings to discuss targets, strategies, and address any issues impacting sales performance.
- Managed sales records and identified trends for growth opportunities.
Service Receptionist - Monks Heath Motors Ltd - Macclesfield
(1997-01 - 1998-01)
I worked for a Subaru dealer as a service receptionist.
- My main responsibilities where dealing with customers face to face and booking their vehicles in for servicing and repairs.
- Allocation of work to the mechanics ensuring efficient running of the garage.
- I also was responsible for invoicing and cash handling.
Youth and Community Worker - The Light House - Rochdale
(1993-01 - 1996-01)
I was employed by a charity run Youth project in Whitworth, Rochdale.
- Working in primary/second and senior schools teaching and taking school lessons in a variety of subjects General Studies, RE.
- I also managed assemblies in a number of schools, ran after a school club, mother and toddler clubs managing other Volunteers.
- Demonstrated excellent communication and listening skills with young people and adults.
