Sarah Tunney

Dynamic professional with a strong foundation in leadership and management, complemented by excellent organisational skills. Known for self-motivation and hard work, consistently driving positive communication and fostering team collaboration. Committed to leveraging these competencies to achieve strategic goals and enhance operational efficiency.

Resourceful operator with a keen focus on maintaining clean and safe environments. Identifies challenges and delivers practical solutions, enhancing service quality and team cohesion. Dedicates efforts to uphold industry regulations while promoting a culture of safety and collaboration.

Cleaning and Personal Care - Self Employed - Congleton, Cheshire, United Kingdom

(2025-05)

• Maintained clean, safe working environments to eliminate accident
• Identified issues, analysed information and provided solutions to problems.
• Built and maintained courteous and effective working
• Engaged with customers to better understand needs and deliver excellent service.
• Actively listened to customers to fully understand requests and address concerns.
• Promoted safety by applying industry regulations and standards in workplace

Cleaning Manager - Astbury Golf Club - Congleton, Cheshire, United Kingdom

(2022-02 - 2025-04)

• Kept cleaning equipment in good working order by conducting routine maintenance and inspections.
• Addressed client complaints and feedback, taking corrective action to uphold customer satisfaction and service excellence.
• Stayed up-to-date in company's procedures, regulations and best practices by attending training and reading company manuals COSH.
• Audited work and customer service processes to identify improvement areas.
• Negotiated with suppliers to secure cost-effective prices for cleaning products
• Decreased chemical usage by implementing sustainable cleaning techniques

Bar Staff Member - Astbury Golf Club - Congleton, Cheshire, United Kingdom

(2022-02 - 2025-03)

• Cleaned bar of discarded items and wiped up spills without delay to maintain professional appearance.
• Kept bar stocked and organised for easy access and quick service to customers.
• Took customer orders and prepared drinks following best practices for each type.
• Worked well within cohesive team to create friendly atmosphere customers enjoyed.
• Processed payments efficiently, using cash registers and card payment systems accurately.
• Greeted new customers, answered initial questions and took drink orders.
• Assisted with stock counting, ordering and replenishing.
• Managed keg replacement and supply line attachment
• Created a welcoming atmosphere, engaging with patrons to foster a positive environment.
• Handled customer enquiries and complaints with professionalism, offering satisfactory resolutions.
• Coordinated with kitchen staff to facilitate timely order completion and customer satisfaction.
• Maintained facility compliance with health codes, sanitation requirements and licence regulations.
• Served customers with a friendly demeanour, promptly taking orders and delivering beverages.

Business Development Executive - Phonetic Group Ltd - Macclesfield, Cheshire, United Kingdom

(2017-10 - 2022-02)

• Developed business growth plans by identifying key clients, critical targets and priority service lines.
• Developed business plans to establish revenue and growth.
• Researched prospective clients to develop and execute cold call lists.
• Negotiated contracts with new clients, securing profitable deals and expanding the company's client base.
• Managed CRM database, ensuring accurate tracking of sales activities and client communications.
• Advised business clients on best mix of products for maximum sales and consumer engagement.
• Identified cross-selling opportunities through ongoing customer needs analysis.
• Tailored business proposals to individual client needs, significantly improving proposal acceptance rates.

Senior Research Interviewer - B2B International Ltd - Manchester, Lancashire

(2012-07 - 2017-08)

Used networking, cold-calling and sales techniques to locate, recruit, book appointments and interview suitable respondents ranging from GP's in the UK to MD's internationally.

• Conducted telephone (CATI) and depth interviews with respondents – transcribing recorded scripts.
• Gained understanding of market research techniques including qualitative and quantitative questionnaires.
• ALL campaigns were successfully completed within pre-agreed client deadlines.
• Consistently achieved client deadlines for research campaigns as Senior Research Interviewer.

General/ Business Development Manager - Toucan Telemarketing - Congleton, Cheshire

(2005-06 - 2012-07)

• Manage the day to day running of the office and support to the Managing Director.
• Led recruitment, training and daily operations for office efficiency.
• Creating daily/weekly/monthly reports for clients/MD/employees.
• Holding appraisals/ reviews and monthly invoicing.
• In addition I undertake a business development manager role where I maintain a few existing key clients whilst generation new business by networking, contacting companies via email or telemarketing.
• Grew workforce from 4 to 17, transitioning to permanent location.

Sales/Office Manager - Phonetic - Macclesfield

(2002-01 - 2004-01)

• Managing 25 members of staff.
• Setting targets creating reports for MD/Clients and employees.
• Customer retention and networking.
• Established clear procedures for team work, document tracking and data reporting.
• Analysed sales data to identify trends, forecast demand, and set targets for the sales team.
• Coordinated fast, accurate clerical work for forms, files and general data entry.
• Managed telephone and switchboard operations for timely call handling.
• Kept team in compliance with office policies, safety processes and industry requirements.
• Scheduled workers and allocated resources for routine office operations and special projects.
• Delegated office administration tasks for smooth front-of-house management.

Sales Manager - Phones 4U - Wilmslow

(2000-01 - 2002-01)

• I was Branch top sales person for Phones 4u.
• I dealt with sales direct to customers off the street.
• My responsibilities included motivation of my work colleagues, hitting sales targets.
• Cash handling and cashing up at the end of the day.
• I was also a shop key holder.
• Prepared detailed reports on sales activity, revenue generation, and market penetration for senior management review.
• Developed and implemented innovative sales strategies, increasing market share and profitability.
• Guided sales team through challenging negotiations, securing deals that met both client and company objectives.
• Facilitated regular team meetings to discuss targets, strategies, and address any issues impacting sales performance.
• Managed sales records and identified trends for growth opportunities.

Service Receptionist - Monks Heath Motors Ltd - Macclesfield

(1997-01 - 1998-01)

I worked for a Subaru dealer as a service receptionist.

• My main responsibilities where dealing with customers face to face and booking their vehicles in for servicing and repairs.
• Allocation of work to the mechanics ensuring efficient running of the garage.
• I also was responsible for invoicing and cash handling.

Youth and Community Worker - The Light House - Rochdale

(1993-01 - 1996-01)

I was employed by a charity run Youth project in Whitworth, Rochdale.

• Working in primary/second and senior schools teaching and taking school lessons in a variety of subjects General Studies, RE.
• I also managed assemblies in a number of schools, ran after a school club, mother and toddler clubs managing other Volunteers.
• Demonstrated excellent communication and listening skills with young people and adults.

Bachelor of Business Administration - Biblical Studies - Cliff College (1995 - 1995)

A-Levels - Religions Education, Business Studies, Environmental Science - Biddulph High School (1992 - 1992)

GCSE - English Literature, English Language, Environmental Science, Maths, Biology, Sociology, Food and Nutrition and Business Studies - Biddulph High School (1990 - 1990)