Sari Sohanpaul

A dedicated, energetic, and highly organized Administration and Reception Professional with a proven track record of managing busy front-of-house operations. Possesses exceptional interpersonal skills, with a natural ability to build rapport, de-escalate stressful situations, and communicate with stakeholders at all levels. Combines extensive experience in public and private sector customer-facing environments with sharp problem-solving skills and a strong eye for detail.

Thrives under pressure, whether managing heavy switchboard traffic or optimizing office workflows, and consistently delivers a welcoming, efficient, and professional first impression.

School Receptionist / Administrator - Allerton Grange High School Leeds - Leeds

(2024-01 - 2025-11)

• Handled front-of-house operations for a high-volume secondary school, managing security logs and creating a welcoming atmosphere.
• Managed the main switchboard, efficiently screening, routing, and filtering high volumes of calls and daily messages.
• Coordinated school calendar appointments and room bookings, alongside organizing refreshments for meetings.
• Administered the internal pupil database, strictly monitoring attendance, authorized absences, and safeguarding sign-out protocols.
• Streamlined the office filing and archiving systems, reducing document retrieval times for the administration team.
• Mentored and trained incoming temporary and permanent reception staff on standard operating procedures.

Childcare & Play Leader - Moor Allerton Primary School - Leeds

(2023-01 - 2023-12)

• Provided a fun, active, and safe environment for children aged 5–10 across multiple recreational programs.
• Developed and led age-appropriate creative play sessions that promoted teamwork and social interaction.
• Coordinated strict safety and safeguarding protocols during indoor and outdoor activities.
• Prepared and served nutritious snacks while maintaining high standards of food hygiene.
• Maintained proactive, trusted communication with parents and staff regarding children's behavior and progress.

Outpatient Clinic Administrator - Leeds Teaching Hospitals - Leeds

(2016-08 - 2022-04)

• Provided clerical support within a fast-paced outpatient clinic to ensure smooth daily operations and minimal service friction.
• Inputted highly sensitive data onto electronic patient record systems, maintaining 100% accuracy and strict GDPR compliance.
• Actioned incoming medical referrals, managed complex clinic templates, and booked patient transport.
• Acted as a primary contact point for General Practitioners and healthcare workers to facilitate quick info-sharing.
• Audited waiting lists and generated weekly clinic attendance reports to present to senior clinic management.

Corporate & Public Sector Temporary Administrator - Various Clients (Inc. Leeds City Council, Plusnet, NHS)

(2010-01 - 2016-08)

• Deployed into short- and long-term admin contracts, quickly adapting to diverse office environments and software.
• Resolved customer complaints and inquiries via email and telephone, maintaining a professional and responsive brand image.
• Maintained accurate logs of customer data, contributing to clean data tracking and smoother workflow handovers.
• Facilitated communication between back-office teams and external clients to accelerate processing times.

ECDL - European Computer Driving Licence - Pitman College (2011)

RSA Typing Level 2 - Pitman College (1991)

A-Levels - English & Mathematics - Roundhay High School (1987)