Sasha Athaide

Professional and customer-focused hospitality worker with several years of experience in front-of-house, bar service, and customer-facing environments. Skilled in delivering excellent customer service, preparing beverages, handling busy service periods, and creating welcoming guest experiences. Reliable team player with strong communication, organisation, and time management skills, able to work effectively in fast-paced settings.

Front of House at Goose on the Green (2024-11 – Present)

• Open and prepare the café for daily operations, ensuring a clean and welcoming environment.
• Provide attentive customer service by greeting guests, managing seating, and taking orders efficiently.
• Prepare coffees and beverages to a high standard while maintaining speed and accuracy during busy periods.
• Serve food and drinks promptly while ensuring customer satisfaction at all times.
• Support team members to maintain smooth service and a positive guest experience.

Front of House at Acordo Lounge (2023-08 – 2024-11)

• Delivered excellent customer service across both bar and floor operations.
• Took food and drink orders accurately and ensured timely service delivery.
• Assisted with beverage preparation and bar service in a fast-paced environment.
• Maintained cleanliness, organisation, and hygiene standards throughout shifts.
• Worked collaboratively with colleagues to provide efficient and friendly service.

Waitress & Bar Staff at Bowling Green Tavern (2019-07 – 2023-08)

• Provided professional food and beverage service while creating a welcoming atmosphere for customers.
• Managed busy service periods effectively and supported the wider team during peak hours.
• Handled customer requests and resolved issues in a calm and professional manner.
• Developed strong communication, teamwork, and multitasking skills through daily customer interaction.
• Progressed from waitress role into bar staff responsibilities through reliability and strong performance.

GCSEs – Sandwich Technology School (2016-09 – 2021-06)