Satyam Kumar Mehta
Business Analyst with hands-on experience in requirements engineering, process improvement, and data-driven reporting
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About
Results-driven Business Analyst with hands-on experience in requirements engineering, process improvement, and data-driven reporting across BPO and real-estate sectors. Proficient in SDLC methodologies (Agile/Waterfall), stakeholder management, and requirements documentation (BRD, FRD, User Stories). Skilled in leveraging SQL, Power BI, Python, and AI tools (ChatGPT, Copilot, Gemini) to accelerate analysis and deliver measurable outcomes — including a 30% reduction in repeat queries and a 20% uplift in client conversion rates.
MSc Business with International Management (Northumbria University); targeting a Big 4 consulting graduate or analyst role.
Experience
Junior Business Analyst - iEnergizer IT Services Pvt. Ltd. - India
(2024-12 - 2025-06)
- Elicited and documented business requirements through structured stakeholder interviews and workshops, producing clear process flows and SOPs that reduced repeat customer queries by 30% and cut average resolution time by 15%.
- Designed and maintained weekly/monthly KPI dashboards in Excel (pivot tables, XLOOKUP, trend analysis) tracking 1,500+ monthly interactions, enabling leadership to identify service gaps and improve response efficiency by 20%.
- Conducted root-cause analysis on complaint categories and SLA performance, translating findings into data-backed recommendations that raised customer satisfaction scores to 85%.
- Collaborated with cross-functional stakeholders to define and prioritise reporting requirements, ensuring dashboards aligned with business objectives and supported data-driven decision-making.
Business Analyst Intern - InvestoXpert - India
(2023-08 - 2024-02)
- Delivered consultative advisory to 100+ prospective buyers by translating complex property data, pricing structures, and market comparisons into decision-ready recommendations, improving client conversion rates by 20%.
- Built and maintained Excel pipeline trackers (lead ageing, conversion ratios, pipeline status) using pivot tables and performance metrics, increasing leadership visibility into deal flow and supporting revenue forecasting.
- Partnered with the sales team to develop market analysis and client presentations, contributing to a 20% uplift in successful property transactions through data-backed relationship management.
Education
MSc - Business with International Management - Northumbria University (2026-10)
BSc - Physics & Mathematics - Indira Gandhi National Open University (IGNOU) (2023-12)
