Customer Service Assistant
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A dedicated Customer Service Advisor with six years of experience delivering outstanding customer service and driving sales growth. Expert in understanding customer needs, providing tailored approaches and closing sales in fast-paced retail environments that contribute to team/company success.
A dedicated Customer Service Advisor with six years of experience delivering outstanding customer service and driving sales growth. Expert in understanding customer needs, providing tailored approaches and closing sales in fast-paced retail environments that contribute to team/company success.
Academy of Contemporary Music, London- Music Industry Practice: Vocals (BA Hons 2:1) SEPTEMBER 2019 - COMPLETION IN JUNE 2022
● Organised, researched and created content through a website, Instagram account and podcast (via Spotify). I adopted new skills such as keyword research, SEO optimisations, infographic building, and viral content techniques on social media.
PORTFOLIO - Website, Instagram, Facebook and Spotify.
● Built a portfolio of content and published it on a website as well as social platforms (Instagram, Facebook and Spotify).
● Utilising keyword research, SEO optimisation and Meta tags to reach a target audience through organic search.
● Made use of posting schedules for each piece of content.
DISSERTATION - Self-Produced investigation/Report “The Effects & influences of Drill on young people in London”.
● Conducted research in the form of interviews, online and data. Interviews consisted of included quantitive and qualitative questions to a variety of demographics.
● ethnographics to visually demonstrate and help identify and analyse trends.
