Functional Business Analyst
Deutsche Bank, United Kingdom
July 2024 – August 2025
- Generated periodic metrics for input and output parameters of Transaction Monitoring models using Python scripts
- Monitored model parameters against Key Performance Indicators to facilitate targeted tuning and optimization
- Identified false alerts and collaborated with Financial Crime Operations team for exclusion processes
- Analysed suspicious alerts by replicating scenarios in test environments
- Supported migration of legacy Transaction Monitoring system to Actimize platform
- Performed data quality checks on test data using BigQuery
- Conducted detailed gap analysis to identify discrepancies between global and test environments
- Created comprehensive summaries of SAM-R and SAM-C rules for knowledge sharing initiatives
Key Technologies: SQL, Google Cloud Platform, BigQuery, Notebooks, Actimize, CDSW, JIRA, Confluence, Hue, Python
Business Transformation Consultant
IBM India Private Limited, Kolkata
July 2018 – July 2023
- Extracted, validated, cleaned, and enhanced client data across multiple industry verticals
- Collaborated with cross-functional teams to collect and analyze data ensuring accuracy and business relevance
- Gathered requirements to understand business processes and identify existing challenges and process gaps
- Analysed structured and unstructured raw data, conducted research, and developed actionable recommendations
- Supported business analysis teams in developing comprehensive business plans and strategies
- Performed textual mining on ticket descriptions and resolution data to identify repetitive problems and solutions
- Delivered insights resulting in 25% time savings and 20% resource planning optimization
- Created PowerPoint presentations and dashboards for client demonstrations
- Communicated findings and insights to stakeholders across cross-functional teams
- Collaborated with industry vertical leads to develop automation service offerings
- Suggested business process improvement journeys based on application and infrastructure analysis
- Worked with solution architects and subject matter experts to develop optimal solutions for business users
- Researched emerging technology trends for strategic planning and forecasting
- Facilitated requirements gathering workshops and validated documentation with stakeholders
- Partnered with users to understand and define system requirements meeting end-user needs
Key Technologies: Microsoft Excel, PowerPoint, Outlook, Slack, Power BI, AMS Analytics Platform
L2 Support Engineer – Mainframe, DataStage, Unix, DB2
IBM India Private Limited, Kolkata
September 2007 – June 2018
- Provided Level 2 technical support ensuring highest system availability and quality standards
- Utilized DB2/SQL queries to extract data from databases for reporting requirements
- Performed daily system health checks and implemented early warning systems for issue prevention
- Communicated with clients to understand problems and coordinated with technical teams for resolution
- Identified areas for improvement and tracked implementation to closure
- Managed project analysis, estimation, and delivery within Service Level Agreements
- Collaborated with multiple teams to deliver high-quality support services
- Provided resource coaching, motivation, and skill development for team members
- Created training documents and managed shift planning operations
- Maintained project documentation ensuring stakeholder access to current information
- Developed troubleshooting procedures and innovative technical solutions
- Created shell scripts for automation and requirement fulfilment
- Completed cross-training on new technologies and platforms
Key Technologies: Mainframe, Putty, DB Visualizer, DataStage ETL Tool, Data Studio, IIOSB, TSRM, JIRA, IBM Maximo, DB2, Unix/Linux, Shell Scripting
