BUSINESS ANALYST
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A pragmatic and certified BCS Business Analyst with with over 20 years of financial services experience working on CRM, process improvement, digital transformation and change projects within the Agile and waterfall environments in the financial & retail industry. Recognised for assessing operational needs and developing solutions to drive customer satisfaction. Resourceful and well-organised with an excellent leadership and team building record.
A solid experience in all levels of large-scale projects, including quality assessment, customer service and resolution. Very customer-oriented with strong history within high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence.
Tactical team builder with strong background in training and team development.
Business Analyst / Business Designer, Nationwide Building Society, 01/2022 -10/2023
Business Analyst , Alexander MacLean, 11/2020 - 01/2022
Business Analyst, Target Group, 10/2016 - 10/2020
Scrum Master Certified (SMC), SCRUMstudy - Accreditation Body for Scrum and Agile
Business Analyst Certification, BCS, The Chartered Institute for IT
BSc Hons, Economics and Marketing Management, Oxford Brookes University
