Sayyed Miah

Ambitious and target-driven professional with 4 years of experience progressing from apprentice to team leader within Vorboss. Experienced in training and mentoring new starters, conducting performance reviews, managing stakeholder relationships and leading teams in a fast-paced environment. Skilled at building rapport, identifying individual strengths and maintaining strong professional relationships.

Proven ability to work under pressure, manage competing priorities and communicate effectively with a wide range of people. Seeking to transition into recruitment where strong relationship-building, resilience and commercial awareness can drive successful candidate and client outcomes.

Team Leader at Vorboss (2022-05 – 2025-08)

• Progressed from apprentice to team leader within a high-growth telecommunications business.
• Led teams of 5-6 engineers, coordinating workloads and ensuring operational targets were consistently achieved.
• Trained, onboarded and mentored multiple new starters through structured shadowing and coaching.
• Conducted performance reviews and provided feedback to support development and improve individual performance.
• Built strong working relationships with customers, engineers and internal stakeholders through regular communication and collaboration.
• Managed customer complaints and escalations, resolving issues effectively while maintaining positive client relationships.
• Worked in a KPI-driven environment requiring organisation, resilience and the ability to manage competing priorities.

Assistant Manager at Tikkarito (2020-12 – 2022-03)

• Served more than 150 customers during busy lunch periods in a high-volume customer-facing environment.
• Developed strong rapport-building skills through daily interactions with a diverse customer base.
• Managed customer concerns and complaints professionally while maintaining service standards.
• Supported staff training and day-to-day team management activities.
• Contributed to achieving daily sales and revenue targets through effective customer engagement and upselling.

GCSE in Mathematics – Skinners Kent Academy

GCSE in English Language – Skinners Kent Academy

GCSE in English Literature – Skinners Kent Academy

GCSE in Science – Skinners Kent Academy

GCSE in Physical Education – Skinners Kent Academy

LIBF Level 2 Award in Financial Education