Scarlet Jarvis

Results driven professional with a wealth of experience in Fashion Retail Management. A degree in Fine Art, I combine creative vision and commercial acumen. A proven record of leading high-energy teams to exceed sales targets while maintaining exceptional standards of customer service. Personable and highly motivated, with a focus on driving store performance through strategic leadership and expert brand representation.

Sales Assistant (Part time) - Oliver Bonas - Canterbury

(2025-02)

• Delivering exceptional customer service and brand values (Customer Service Ambassador)
• Tracking daily KPIs and calculating hourly and daily conversion to assist the Store Manager
• Personal styling of customers, advising on outfits and driving sales
• Implementing brand visual merchandising, including weekly window updates, floor moves and promotional launches
• Accountable for cashing up, stock transfers, write offs and all other general sale assistant duties

Store Manager - French Connection - Woking

(2019 - 2024)

• Launching brand-new store and managing team to instil brand standards, reporting directly to the Franchise Director
• Driving daily and weekly sales including thinking of new, exciting ways to attract clients and achieving ambitious targets
• Leading by example to provide the highest levels of customer service whilst motivating the team to maximise sales
• Attending regular senior management meetings, making contributions towards buying and range reviews and delivering recommendations on store improvements
• Completing visual merchandising, adhering to company guidelines and upholding high standards of store presentation
• Directing social media and marketing campaigns including planning and hosting store events to launch new season collections and build customer relations
• Overseeing administrative duties including contributing towards HR, loss prevention and training staff on all procedures
• Keeping up to date with the latest trends and continuously improving product knowledge

Dual Site Concession Manager - Warehouse - Guildford and Woking

(2018-11 - 2019-12)

• Responsible for the management of two concession teams across separate locations
• Offering and maintaining excellent levels of customer experience and reacting to any client requests
• Contributing towards weekly visual merchandising and commercial launches with freedom to express creative thinking
• Performing administrative duties including rota planning, staff training and cashing up
• Successfully achieving weekly and yearly targets
• Completing weekly KPI, financial reports and closely following GDPR compliance

Concession Manager - Whistles - Guildford

(2018-02 - 2018-11)

• Managing the day to day running of the concession
• Producing weekly KPI and store tracker reports, daily and weekly sales reports, and planning weekly targets
• Accountable for cashing up and store banking including financial reports for the day
• Adhering to and keeping up to date with visual merchandising guidelines
• Processing weekly deliveries and adding new lines to the floor

Assistant Store Manager - Noa Noa - Chelsea

(2015 - 2018)

• Supporting the Store Manager with the day-to-day running of the store and its staff
• Carrying out visual merchandising, keeping in line with brand expectations
• Running seasonal social media campaigns and styling models in the latest collections
• Assisting with the buying of new collections
• Delivering exceptional customer service and brand values
• Working on event organisation, dealing with store transfers and processing web orders

Stylist - All Saints - Bristol

(2015-04 - 2015-10)

• Collaborating closely with clients to put together outfits and drive sales
• Delivering outstanding customer service and offering a highly attentive and personalised shopping experience
• Continuously striving to hit ambitious personal and store targets

Travelling around South America - South America

(2014 - 2015)

• Experiencing many different cultures and ways of life around South America
• Working several casual jobs including bar work and at a hostel
• Charity work in Bolivia, helping to build a new roof for an orphanage

Women’s Accessories Assistant Manager - Urban Outfitters - Southampton

(2012 - 2014)

• Responsible for unpacking and placing new lines of stock, replenishing stock, re-merchandising stock, when going into sale and visual merchandising for women's wear accessories. Excellent customer service skills were required

BA (Hons) - Fine Art - Southampton Solent University (2009 - 2012)

Fine Art Foundation - Fine Art - UCA Epsom (2008 - 2009)

A Levels - Fine Art (A), Photography (B) - Tolworth Girls Sixth Form (2006 - 2008)

GCSE’s - Art (A), Food Technology (B), English, Maths, and Science (C) - Tolworth Girls' School (2001 - 2006)