Scarlet Stevens

Motivated and approachable individual looking to begin a career in customer service. Strong communication skills, a positive attitude, and a willingness to learn. Reliable, hardworking, and confident working with others to deliver a great customer experience

Front of house team member - City vaults - Bradford, England

(2025-02 - 2026-04)

• Supported team members during rush hours, demonstrating flexibility and teamwork in fast-paced environment.
• Kept tables clean and presentable by clearing glassware, cutlery and crockery from tables when finished.
• Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
• Took accurate food and beverage orders, relaying specific dietary requests to kitchen staff to meet diverse customer needs.
• Collaborated with kitchen and bar staff to ensure smooth operation and quick resolution of any service delays.

Bar staff member - Upper George wibsey - Bradford, England

(2023-09 - 2025-03)

• Kept bar stocked and organised for easy access and quick service to customers.
• Served customers with friendly demeanour, promptly taking orders and delivering all different kind of beverages, cocktails, soft drinks.
• Took customer orders and prepared drinks following best practices for each type.
• Adapted to busy periods by efficiently managing multiple customer orders, especially around peak times of day or year.
• Processed payments efficiently, using cash registers and card payment systems.
• Maintained cleanliness and hygiene in bar area, adhering to health and safety regulations.
• Conducted ID checks in line with Challenge 25 rules and regulations.

Receptionist assistant - Bradford foster academy - Bradford, England

(2022-06 - 2022-07)

• Handled incoming telephone calls from parents/other business, taking accurate messages and passing on discrete information.
• Maintained tidy and welcoming reception area, upholding company standards for cleanliness.
• Responded to email inquiries promptly, delivering clear and concise information to address queries.
• Carried out basic day-to-day administrative tasks to support staff needs.

A-Levels - Trinity sixth form academy (2025-06)

GCSEs - Buttershaw Business Enterprise College (2023-06)