Scott Knight

I am very hard working and highly self-motivated. I am keen to learn new skills and thrive when working in a busy environment. I have a wealth of experience providing a high level of customer service, working in a diverse business within a team of people and using my own initiative. I provide a high level of service to ensure great customer satisfaction and repeat business. I always have a positive and enthusiastic attitude when completing tasks.

Assistant Manager - The Grove Lock - Leighton Buzzard, Bedfordshire

(2026-06)

Assisting the deputy manager and other assistant managers with running the premises on a day to day basis. Due to entering the 'quiet period' my hours have been cut (last in, first out situation) more than I would have hoped so I am looking for something more fitting.

• Training staff
• Opening and closing shifts and the premises
• Great cellar management
• Serving guests in both the bar, restaurant and outside areas

Assistant Manager - The National Trust - Stowe, Buckinghamshire

(2022-02 - 2024-10)

Assisting the manager with the day to day running of the food and beverage department on site. Managing teams of up to 15 staff per shift focusing on 3 different food and beverage outlets including the main cafe.

• Stock ordering
• Cash handling and cashing up
• Opening and closing of the premises
• Helping out in the kitchen when needed

Assistant Manager - Mitchells & Butlers - The Talbot Inn - Loughton, Milton Keynes

(2021-04 - 2022-09)

My responsibilities in this role included the opening and closing of the premises, running successful shifts, cash handling and banking, interviewing and training team members, holding monthly team meetings, stock ordering and stock control, working on the mains section in the kitchen, cellar management, creating rotas for the team. Due to my enthusiasm and creativity I have also been tasked with planning and organising events.

Painter and Decorator - Adam Hancock Painting & Decorating - Flitwick, Bedfordshire

(2020-09 - 2021-04)

Client Service Assistant - Flitwick Town Council, The Rufus Centre - Flitwick, Bedfordshire

(2019-06 - 2021-04)

In this role I was responsible for setting up all rooms for various conferences and events, and making sure the clients receive excellent service from myself and the team. I also helped to market, produce, and work the events held within the building and local community including work away days, private parties, weddings, afternoon tea etc. I was also partially responsible for show rounds in which I sell the events space to potential clients and provide them with all the necessary information.

During events I supervised and managed the bar, and always ensured that I was a point of contact for all parties involved.

Bar Manager - Hostels in Croatia and Poland - Croatia and Poland

(2017-06 - 2017-10)

During these months I worked and travelled around Eastern Europe volunteering in hostels as part of a work exchange program.

• Setting up the bar
• Serving customers food and drinks
• Creating music playlists
• Closing the bar and taking the guests into town
• General cleaning
• Cash handling
• Party promoting
• Serving alcoholic and non alcoholic drinks
• Making and serving cocktails

Head Barman - The Swan - Flitwick, Bedfordshire

(2017-02 - 2019-04)

In this head barman position I was responsible for opening and closing the premises, I was also responsible for a small team of people and always took responsibility for my colleagues while on shift. I trained new employees and brought them up to my standards. Another responsibility of mine was to source out potential acts such as DJs, working within a budget to provide entertainment for guests usually at weekends.

While at this business I achieved a 100% customer service award from a mystery shopper which gained the establishment a certificate for excellent service, the first in the establishment's history.

• Cash handling
• Serving drinks and foods to all ages
• Table service
• Stock ordering and rotation
• Cellar management
• Producing shift rotas

Bar Associate - The Crown Pub - Flitwick, Bedfordshire

(2016-07 - 2017-04)

In this role it was my duty to serve alcoholic and non alcoholic beverages to customers, also taking food orders and serving food to customers. I work with little to no supervision on every shift and make it my duty to be the positive face of the establishment working to ensure customer satisfaction.

• Ensuring the bar area and restaurant are clean and tidy at all times
• Cash handling
• Restocking the shelves and fridges during the day and once more at the end of each night shift
• Changing beer barrels
• Ensuring everything is running smoothly on a daily basis to enhance the customer experience
• Closing of the bar at the end of the night shift when the management team is away

Team Leader - The Mannamead, J D Wetherspoon - Plymouth, Devon

(2015-07 - 2016-06)

It was my duty to lead by example and ensure the team had a great service. I worked very well in different sized teams of 1 to 8 colleagues. I engaged well in conversation with all customers when time allowed, getting to know the regulars on a first name basis and knowing their likes and dislikes. I also worked with little to no supervision throughout my shifts which allowed me to manage the bar area.

• Serving alcoholic and non-alcoholic drinks to customers
• Taking orders for food
• Cash handling
• Taking meals out to customers once it was ready to be served
• Ensuring the bar, floor and garden areas are kept clean and tidy at all times

Shop Assistant / Barista - The Lounge Coffee Shop - Flitwick, Bedfordshire

(2013-12 - 2015-06)

Serving and assisting all customers, restocking fridges, making and preparing food (baguettes, paninis, sandwiches, jacket potatoes etc), primarily using the coffee machine. Ensuring the serving area, chillers/fridges, coffee machine, floors and toilet areas were of a high standard of cleanliness. I worked on a daily basis without supervision and completed all tasks in a timely manner.

As I pride myself on my customer service all customers in the shop know me by name and always engage in conversation with me. I would then meet with management at the end of each working day to give my feedback and input on the day's business.

BA with Honors - Hospitality and Events Management - Plymouth University (2015 - 2016)

Higher National Diploma - Travel and Tourism Management - Bedford College (2013 - 2015)

Extended National Diploma Level 3 - Photography - Bedford College (2010 - 2012)

Adult Literacy Level 2 - Bedford College (2012 - 2012)

BTEC Level 1 - Travel and Tourism - York College (2009 - 2010)

Certificate - Customer Service and Money Management - York College (2009 - 2010)

GCSEs - Maths, English, Science, Drama, P.E, and I.T - Harlington Upper School (2006 - 2009)