Assistant Manager
Send a job offer directly to this candidate
I am very hard working and highly self-motivated. I am keen to learn new skills and thrive when working in a busy environment. I have a wealth of experience providing a high level of customer service, working in a diverse business within a team of people and using my own initiative. I provide a high level of service to ensure great customer satisfaction and repeat business. I always have a positive and enthusiastic attitude when completing tasks.
Assistant Manager - The Grove Lock - Leighton Buzzard, Bedfordshire
(2026-06)
Assisting the deputy manager and other assistant managers with running the premises on a day to day basis. Due to entering the 'quiet period' my hours have been cut (last in, first out situation) more than I would have hoped so I am looking for something more fitting.
Assistant Manager - The National Trust - Stowe, Buckinghamshire
(2022-02 - 2024-10)
Assisting the manager with the day to day running of the food and beverage department on site. Managing teams of up to 15 staff per shift focusing on 3 different food and beverage outlets including the main cafe.
Assistant Manager - Mitchells & Butlers - The Talbot Inn - Loughton, Milton Keynes
(2021-04 - 2022-09)
My responsibilities in this role included the opening and closing of the premises, running successful shifts, cash handling and banking, interviewing and training team members, holding monthly team meetings, stock ordering and stock control, working on the mains section in the kitchen, cellar management, creating rotas for the team. Due to my enthusiasm and creativity I have also been tasked with planning and organising events.
Painter and Decorator - Adam Hancock Painting & Decorating - Flitwick, Bedfordshire
(2020-09 - 2021-04)
Client Service Assistant - Flitwick Town Council, The Rufus Centre - Flitwick, Bedfordshire
(2019-06 - 2021-04)
In this role I was responsible for setting up all rooms for various conferences and events, and making sure the clients receive excellent service from myself and the team. I also helped to market, produce, and work the events held within the building and local community including work away days, private parties, weddings, afternoon tea etc. I was also partially responsible for show rounds in which I sell the events space to potential clients and provide them with all the necessary information.
During events I supervised and managed the bar, and always ensured that I was a point of contact for all parties involved.
Bar Manager - Hostels in Croatia and Poland - Croatia and Poland
(2017-06 - 2017-10)
During these months I worked and travelled around Eastern Europe volunteering in hostels as part of a work exchange program.
Head Barman - The Swan - Flitwick, Bedfordshire
(2017-02 - 2019-04)
In this head barman position I was responsible for opening and closing the premises, I was also responsible for a small team of people and always took responsibility for my colleagues while on shift. I trained new employees and brought them up to my standards. Another responsibility of mine was to source out potential acts such as DJs, working within a budget to provide entertainment for guests usually at weekends.
While at this business I achieved a 100% customer service award from a mystery shopper which gained the establishment a certificate for excellent service, the first in the establishment's history.
Bar Associate - The Crown Pub - Flitwick, Bedfordshire
(2016-07 - 2017-04)
In this role it was my duty to serve alcoholic and non alcoholic beverages to customers, also taking food orders and serving food to customers. I work with little to no supervision on every shift and make it my duty to be the positive face of the establishment working to ensure customer satisfaction.
Team Leader - The Mannamead, J D Wetherspoon - Plymouth, Devon
(2015-07 - 2016-06)
It was my duty to lead by example and ensure the team had a great service. I worked very well in different sized teams of 1 to 8 colleagues. I engaged well in conversation with all customers when time allowed, getting to know the regulars on a first name basis and knowing their likes and dislikes. I also worked with little to no supervision throughout my shifts which allowed me to manage the bar area.
Shop Assistant / Barista - The Lounge Coffee Shop - Flitwick, Bedfordshire
(2013-12 - 2015-06)
Serving and assisting all customers, restocking fridges, making and preparing food (baguettes, paninis, sandwiches, jacket potatoes etc), primarily using the coffee machine. Ensuring the serving area, chillers/fridges, coffee machine, floors and toilet areas were of a high standard of cleanliness. I worked on a daily basis without supervision and completed all tasks in a timely manner.
As I pride myself on my customer service all customers in the shop know me by name and always engage in conversation with me. I would then meet with management at the end of each working day to give my feedback and input on the day's business.
BA with Honors - Hospitality and Events Management - Plymouth University (2015 - 2016)
Higher National Diploma - Travel and Tourism Management - Bedford College (2013 - 2015)
Extended National Diploma Level 3 - Photography - Bedford College (2010 - 2012)
Adult Literacy Level 2 - Bedford College (2012 - 2012)
BTEC Level 1 - Travel and Tourism - York College (2009 - 2010)
Certificate - Customer Service and Money Management - York College (2009 - 2010)
GCSEs - Maths, English, Science, Drama, P.E, and I.T - Harlington Upper School (2006 - 2009)
