Sebastian Chapman

Facilities Operations Manager

Talent

Thringstone, LeicestershireMember since July 27, 2026

First Aid trainedFacilities ManagementHealth and Safety ManagementStaff Management and DevelopmentCustomer serviceExcellent communication skillsPhysically fit and activeAdapting to change quickly and efficiently

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First Aid trainedFacilities ManagementHealth and Safety ManagementStaff Management and DevelopmentCustomer service

About

A highly motivated, dedicated and hardworking individual, who is able learn new skills quickly and adapt to new and challenging situations. I have worked with the public throughout my working life, delivering high levels of customer service and managing facilities and staff. I work well within teams and find my positive attitude influences others to succeed also.

Experience

Facilities Operations Manager - Blaby District Council / SLM

(2016-02)

Main responsibilities include

Overseeing and managing the facilities operations, ensuring all documentation is up to date and contracts are adhered to
Ensuring Pre Planned (PPM) ongoing maintenance is booked in and completed on time
Recording and keeping on top of building maintenance, adhering to Health and safety and ensuring RAMS are in place
Health & Safety management, including carrying out risk assessments, reporting of accidents / incidents and understanding / following COSHH and site Site Safety Co-ordinator and have achieved highest in region two years in a row
Keeping budgets on target, I have substantially reduced spending through assessing jobs in house where possible and resourcing contractors when required
Overall management of the building, ensuring smooth running of operations
Managing and organising staff, including rota's, 1-2-1's and reviewing KPI's
Using my imitative and putting plans in place to keep the facilities running, if safe to do so, when problems arise

Customer Service Team Leader - Derby City Council - Moorways Sports Complex

(2011-04 - 2016-02)

Responsible for the safety and smooth running of the leisure centre and staff and ensuring all customers were looked after and enjoyed their time at the Facilities.

Managing national athletic events for clubs all over the county, organising the rotas for Customer Service Assistants and lifeguards
Responding / handling customers comments and complaints
Managing health and safety, Risk Assessments, ensuring contractors are carrying out their works
Reporting any problems as they arose using my imitative to produce on the spot plans to keep the facilities running
Financial management, managing an allocated yearly budget - I increased teams sales target by 40% through creating fun games, charts and gifts for the winners during meetings, boosting team morale and motivation
Although based at 1 site, I was asked to take on multiple sites due to my excellent work, for a few months I dedicated my time at one of the council run community buildings
There were no policies and procedures in place, including no contacts for repair and maintenance of the site
I began managing this site to transform it into a fully functioning facility for the community, saving the building from making a substantial loss by implementing changes, bringing in new staff and in the first full year the facilities made a profit of £40,000
From this achievement I was nominated for employee of the year

Receptionist - Derby City Council - Springwood Leisure Centre

(2007-10 - 2011-04)

Handling bookings and taking payments
Keeping records up to date
Data protection
Answering the phones and responding to emails
Maintaining a professional presents at all times

Recreation Attendant - Derby City Council - Springwood Leisure Centre

(2007-10 - 2011-04)

Heavy lifting, setting up and taking down equipment
General maintenance / cleaning tasks, ensuring health and safety standard were met at all times
Keeping to strict deadlines

Health and Fitness Instructor - Derby City Council - Springwood Leisure Centre

(2007-10 - 2011-04)

Assessing client's general fitness
Carrying out inductions for first time users of the gym
Creating and adapting personal fitness programmes, demonstrating use of equipment and creating specialised programmes for clients with disabilities and / or health related problems
Working with individuals from all different backgrounds and ages, promoting equality at all times