Seeima Akhtar

Dedicated and customer-focused retail professional with over 15 years of experience

Talent

London N11 3NRMember since July 6, 2026

Personal Styling and Fashion AdviceOutstanding Customer ServiceRetail Sales and MerchandisingTill Operations and Cash HandlingBuilding Customer RelationshipsComplaint ResolutionQuality Control and AssuranceTeamwork and Collaboration

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Personal Styling and Fashion AdviceOutstanding Customer ServiceRetail Sales and MerchandisingTill Operations and Cash HandlingBuilding Customer Relationships

About

A dedicated and customer-focused retail professional with over 15 years of experience in retail, personal styling, fashion, customer service, and quality assurance. Experienced in delivering exceptional customer experiences, providing one-to-one personal styling consultations, and achieving high standards in fast-paced retail environments. Having successfully managed my own fashion business for 15 years, I have developed strong commercial awareness, excellent communication skills, and a thorough understanding of customer needs.

I am adaptable, enthusiastic, and enjoy working as part of a team while also using my initiative to achieve business objectives. Fluent in English, Urdu, Punjabi, and Hindi, enabling me to build excellent relationships with customers from diverse backgrounds.

Experience

Personal Stylist & Customer Assistant - Marks & Spencer - Westfield London

(2018-10 - 2024-08)

Delivered personalised one-to-one styling appointments, helping customers select clothing and accessories to suit their lifestyle and preferences.
Provided exceptional customer service on the shop floor, creating a welcoming shopping experience.
Assisted customers with product selection, sizing and styling advice.
Resolved customer enquiries and complaints professionally and efficiently.
Operated tills accurately and handled transactions in line with company procedures.
Worked collaboratively with colleagues to achieve sales targets and maintain high visual merchandising standards.

Quality Control Assistant (Part-time) - Supertouch Allied International

(2012-06)

Monitored product quality to ensure compliance with company standards.
Managed customer feedback and supported the resolution of quality issues.
Assessed supplier performance and maintained quality records.
Assisted in developing and reviewing quality control procedures.
Produced quality reports and supported continuous improvement initiatives.
Trained new members of staff on quality processes.

Teaching Assistant - Heath Mount Primary School

(2015-04 - 2016-09)

Supported teachers in delivering engaging classroom activities.
Assisted pupils with a wide range of learning abilities, including those with Special Educational Needs (SEN).
Helped prepare learning materials and classroom activities.
Marked pupils' work and monitored progress.
Supported educational visits and extracurricular activities.
Encouraged children's confidence, independence and personal development.

Owner – Fashion Business - Self-employed

Successfully owned and managed a fashion business for 15 years, developing extensive knowledge of retail operations, customer service, fashion trends, merchandising, purchasing, and business management. This experience strengthened commercial awareness, leadership, problem-solving, and communication skills.