Serden Hilmi

If you're looking for someone who combines excellent people skills with a strong operational mindset, I bring the best of both. With experience across hospitality, e-commerce, operations, and customer service, I've built a reputation for being dependable, proactive, and committed to getting things done. I excel at building relationships, solving problems, and keeping teams moving forward, even in demanding environments.

My calm, trustworthy approach and ability to adapt quickly have helped me consistently contribute to positive outcomes for customers, colleagues, and businesses alike.

Barista - Stage Door Cafe - London, UK

(2024-03)

• Delivered high-quality customer service in a fast-paced café environment, ensuring a positive experience for all customers
• Prepared a wide range of beverages (espresso-based drinks, teas, and specialty coffees) to consistent quality standards
• Operated coffee machines, grinders, and POS systems efficiently and accurately
• Maintained cleanliness and organisation of workstations in line with health and safety regulations
• Handled cash and card transactions, balancing tills and processing orders with attention to detail
• Built rapport with regular customers, contributing to repeat business and customer satisfaction
• Assisted with stock control, including checking deliveries

E-Commerce Executive - The Hut Group - London, UK

(2023-02 - 2024-03)

• Oversee DTC client strategies, optimising marketing budgets for measurable growth with an aim to achieve monthly targets which resulted in a MOM increase
• Managing trading calendars to enhance campaign timing for improved sales outcomes leading to Black Friday and Christmas targets being achieved
• Created and managed successful campaigns across multiple digital channels, resulting in an increase in website traffic

Senior Account Handler - Spartan Crew - London, UK

(2022-05 - 2023-02)

• Responded to high volumes of crew requests, boosting booking turnaround
• Managed crew allocation for major client events, improving scheduling efficiency and client satisfaction
• Developed quotes factoring in logistics and cost-efficiency, leading to a 10% increase in client retention

Event Management - Self Employed - Nicosia

(2021-05 - 2022-02)

• Planned social events from start to finish, allowing my team to create our vision and deliver a fun night
• Professionally negotiated all figures and requirements for events which lead to getting more for our budget and a higher profit for all parties involved
• Promoted events on all social media platforms to reach a bigger audience

Operations Assistant - Netonline LTD - Nicosia

(2018-11 - 2021-03)

• Effectively coordinated daily operations, directed staff, and oversaw finances and inventories enabling a smooth working style for all
• Successfully organised a range of company events which included negotiating and finalising venues, activities and food/beverage supplies
• First point of contact for all departments including quality control, accounting, and management which meant business partners having a trust-able point of contact
• Providing essential admin support to ensure all company operations are running smoothly
• Retrieved staff documents (HR support), company contracts, company documents and digitally filed and archived originals
• Lead company purchasing operations by buying company necessities after detailed research making sure we are within budget and getting the best for our money

GCSE's - Kemnal Technology College

A-Level - Turkish Language - Kemnal Technology College