Serena Scott

With over 29 years of experience working within a managerial role I can develop, support and influence individuals to their full potential. Over the years I have gained the experience required to be highly organised, efficient and prioritise a varied workload in order to meet deadlines. I’m result driven with a proven track record of contributing to company profits by improving sales and retention of customers in the B2C sector, I’m skilled within negotiation and upselling techniques, and have always built great rapport with colleagues and customers alike.

I am now looking for a new role where I can apply the existing skills I have and build upon them

World Fuels Services ​​​ December 2016- Present

Head Of Regional Sales & Service Manager

My initial employment was for Domestic Manager within the South East then through successful promotion to current position.

● Responsible for budgets & P&L prepare accurate reports & data.

● Maximise customer engagement and satisfaction by delivering excellent customer service & retention of customers to targeted levels via customer segmentation

● Enhance customer experiences to build brand loyalty.

● Responsible for digital sales & social media and own account On-Line Sales Channels

● Collaborative working on company projects and acquisitions

● Nurture & develop third party supplier relationships.

● Develop marketing strategies.

● Oversee recruitment of temporary and permanent staff during peak times to accommodate seasonal demand

● Optimise team training and staff development.

Reepham High School year of graduation 1986 - GCSE level.