Seun

Experienced Business Analyst and Customer Service Professional with over 7 years of expertise in financial, pensions and business industries. Renowed for delivering exceptional customer service, consistently exceeding KPIs. Proven ability to analyze and resolve complex customer issues, manage high volume inquires and build lasting client relationships.

Adept at navigating digital platforms, ensuring compliance and processing financial transactions with precision. A proactive team player with strong focus on continous improvement, problem-solving and achieveing high levels of customer satisfaction.

Back Of House Assistance at Brianston Ltd (2022-07 – 2024-10)

• Managing data entry
• Organizing files
• Coordinating departments
• Handling supplies
• Processing basic financial info (like invoices/expenses)
• Scheduling, and supporting front-office staff, all while ensuring accuracy and compliance with company policies.

Customer Service Officer at AXA Mansard Pensions Limited (2016-09 – 2022-02)

• Managing and resolving customers complaints.
• Providing customers with relevant information.
• Completing call logs and documenting all call information.
• Handling customers enquiries and complaints promptly.
• Responsible for the professional and efficient handling of all customers contacts within the agreed Service Level Agreement.
• Keep accurate records of customers interactions logging onto the CRM system by creating a customer profile when contact is made.
• Obtain and evaluate all relevant information required to handle enquiries and complaints to prevent future reoccurrence.
• Work closely with Operations Management and store items in resolving customers complaints.
• Communicate and coordinate with internal department to raise the profile of customer issues and queries using insight and learning from customers feedback.
• Prepare daily report and monthly report for all activities carried out on PowerPoint.
• Daily update of customers PIN numbers on EDMS (Electronic Document Management System).
• Responding to customers mails and phone calls.

Funds Account Officer at AXA Mansard Pensions Limited (2016-01 – 2016-09)

• Prepare timely and accurate Net Asset Values, yields, distributions and fund accounting output.
• Record accurately in accordance with the departments policies and procedures, such as accounting records as securities positions, corporate activities related.
• Reconcile various accounts and reviewing reconciliations prepared by others and promptly researching and correcting any variances.
• Ensure promptly and daily posting of all financial transactions to appropriate funds/portfolio of respective general ledgers with specific timeline.
• Prepare financial statement in IFRS format.
• Prepare weekly/monthly asset reconciliation.
• Maintenance of position keeping for financial instruments-with regards to corporate actions, such as interest and dividend payments.
• Ensure timely settlement of money markets transactions.
• Consolidating and fulfillment of legal statutory reporting.
• Track and ensure prompt receipts for all funds.
• Prepare daily valuation reports for all funds.
• Prepare daily RMAS reports for submission to National Pension Commission.

Teacher at National Youth Service Corp (NYSC) (2013-11 – 2014-11)

• Taught the pupils of 5th Avenue Nursery and Primary School, Festac Town Lagos, six subjects in Basic four (English Language, Basic Science, Agricultural Science, French, Home Economics, Cultural and Creative Art).
• Taught the pupils art work, how to blow the flute and sew

Msc in Business Analytics – Amity Institute Of Higher Education

Bsc in Banking and Finance – Houdegbe North American University Benin (2009-08 – 2012-07)